Chanel Quality Control and After Sales Services Executive

Taipei City • Taiwan

Friday, March 7, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal and professional growth. The brand is committed to maintaining the highest standards of quality and craftsmanship across its product lines, including watches and fine jewelry.

1. Ensure compliance with quality standards for core and high-end watches and jewelry products.
2. Arbitrate quality issues within the country and liaise with regional or global offices as necessary.
3. Provide boutique support and training on quality-related issues.
4. Represent the country within the global Chanel quality organization.
5. Prepare and analyze quality reports and communicate quality alerts to stakeholders.
6. Coordinate the repair process and communication for jewelry repairs, both locally and globally.
7. Manage spare parts and inventory control measures.
8. Support boutiques with after-sales service training.
9. Oversee procedures and processes related to POS/CASS/AX/WMS systems.

1. College or University graduate.
2. GIA Graduate Gemologist Diploma is mandatory.

1. Proficient in English, both written and spoken.
2. Strong proficiency in MS Office.
3. Excellent communication and interpersonal skills.
4. Detail-oriented with a strong focus on quality.
5. Ability to learn quickly and work well in a team.
6. Agile and open-minded.

A minimum of 3 years of experience in a related field, with experience in statistical quality control being advantageous.

College or University graduate with a GIA Graduate Gemologist Diploma.

Chanel offers a supportive work environment that emphasizes personal growth and collective progress, valuing the unique perspectives and experiences of each team member.

Chanel is dedicated to fostering an inclusive culture that values diversity and encourages personal and professional development. The brand believes that the uniqueness of each individual enhances the effectiveness and complementarity of its teams.