Chanel Quality Control & After Sales Service Coordinator

Chanel, a paragon of luxury and sophistication, is renowned for its commitment to excellence and innovation in the fashion industry. As part of a global conglomerate, Chanel offers a dynamic and prestigious work environment, fostering creativity and craftsmanship. The brand is dedicated to maintaining the highest standards of quality and service, ensuring that each creation reflects its storied heritage and artisanal savoir-faire.

1. Diagnose and manage repair processes, ensuring accurate documentation and quality control.
2. Conduct detailed diagnostics and maintain transparency in repair processes through effective communication.
3. Organize and streamline repair workflows to enhance efficiency and customer satisfaction.
4. Perform stringent quality control on repaired items, including photo documentation and system updates.
5. Coordinate logistics for delivery and shipping at local, regional, and global levels.
6. Maintain precise inventory management and perform regular stock-take exercises.
7. Develop expert product knowledge to identify and address quality issues promptly.
8. Integrate client feedback into quality control processes for continuous improvement.
9. Assist in product recalls as instructed by the Global/Local Quality Manager.
10. Compile and analyze repair and defect statistics for data-driven insights.

1. 3 to 5 years of experience in after-sales, product quality control, or project management roles.
2. Critical thinking and problem-solving skills to enhance client experiences.
3. Resilience in handling challenging situations and a commitment to continuous improvement.

1. Strong communication skills and technological proficiency across platforms.
2. Client-centric approach with the ability to thrive in a fast-paced environment.

3 to 5 years of relevant experience in after-sales or product quality control roles.

Competitive compensation and benefits package.

Ongoing training and development, supportive team environment, and opportunities to work with an iconic luxury brand.

Chanel fosters an inclusive culture that nurtures personal growth and values diversity. The company encourages creativity, collaboration, and continuous improvement, providing a supportive environment where individual contributions are valued.