Chanel Quality Control & After Sales Service Coordinator

Singapore • Singapore

Monday, June 2, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and commitment to unparalleled quality. As part of the illustrious Chanel brand, employees are immersed in a culture that values craftsmanship and innovation. Chanel is a key player within the luxury fashion industry, offering a dynamic and prestigious environment for career growth.

1. Diagnose and manage repair processes, ensuring accurate documentation and quality control.
2. Maintain effective communication with After Sales Specialists and Fashion Advisers regarding repair status and feasibility.
3. Organize and streamline repair workflows to enhance efficiency and customer satisfaction.
4. Perform stringent quality control on all repaired items, including documentation and system updates.
5. Coordinate logistics for delivery and shipping, ensuring smooth operations across local, regional, and global levels.
6. Conduct regular stock-take exercises to ensure inventory accuracy and accountability.
7. Develop expert product knowledge to identify and address quality issues promptly.
8. Assist in product recalls and integrate client feedback for continuous improvement.
9. Generate data-driven insights from repair and defect statistics for process enhancement.

1. 3 to 5 years of experience in after sales, product quality control, or project management roles.

1. Critical thinking and problem-solving skills.
2. Strong analytical abilities to understand business landscapes and client expectations.
3. Resilience and adaptability in dynamic environments.
4. Excellent communication skills and technological proficiency.
5. Client-centric approach with a focus on enhancing customer experiences.

A minimum of 3 to 5 years in after sales, product quality control, or project management roles is required.

Competitive compensation and benefits package.

Ongoing training and development, a supportive team environment, and the opportunity to work with a globally recognized luxury brand.

Chanel fosters an inclusive culture that emphasizes personal growth and collective progress. The brand values the unique perspectives and experiences of its employees, enhancing team diversity and effectiveness. Chanel encourages a collaborative environment where innovation and creativity are celebrated.