Chanel Project Assistant, Retail Development

Paris • France

Tuesday, July 29, 2025

Chanel, a prestigious name in luxury fashion, operates under the umbrella of a globally recognized conglomerate. Renowned for its timeless elegance and innovation, Chanel offers a dynamic and inclusive work environment where employees are encouraged to grow and contribute to the brand's enduring legacy. With a commitment to excellence, Chanel provides opportunities to engage in meaningful projects that enhance the customer experience across its international markets.

1. Facilitate the European Fashion After-Sales Service (SAV) Hotline, addressing complex SAV cases, quality expertise requests, repairability inquiries, product authentication, and process-related questions.
2. Relay global quality alerts to markets and boutiques, ensuring clear communication and proper implementation of necessary actions.
3. Contribute to the formalization and harmonization of SAV processes, providing training and updates to boutique teams.
4. Maintain and update SAV community tools, ensuring effective communication of SAV-related information to boutique teams.
5. Assist in organizing and animating Care & Repair meetings, Vis ma Vie training sessions, and the annual SAV Europe seminar.
6. Support the project manager in creating training documents and presentations.
7. Monitor and analyze service performance, distributing KPIs to European boutiques and assisting in action plan implementation.

1. Upcoming graduate from a top-tier engineering or business school.
2. Fluency in both French and English.
3. Prior experience in after-sales service is preferred.

1. Strong analytical skills with proficiency in Excel.
2. Excellent digital tool proficiency.
3. Exceptional communication and interpersonal skills.
4. Ability to synthesize complex information.
5. Adaptability and agility in a fast-paced environment.

Ideal candidates will have prior experience in after-sales service within the luxury retail sector.

Pursuing or recently completed a degree from a prestigious engineering or business school.

Opportunity to work in a complex international matrix environment, gaining insights into the luxury retail sector and contributing to the professionalization of after-sales service processes.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the power of diversity and the unique contributions of each individual, enhancing team effectiveness and innovation.