Chanel Project Assistant

Chanel, a paragon of luxury and elegance, is renowned for its timeless fashion, exquisite jewelry, and innovative beauty products. As part of the Chanel family, employees are immersed in a culture that cherishes creativity, individuality, and excellence. The brand, under the auspices of its parent company, continues to set the benchmark for luxury and sophistication worldwide.

1. Enhance the CHANEL&moi customer experience in boutiques through field support and management of sensitive cases.
2. Monitor non-repairable products and analyze customer data.
3. Assist in the deployment of digital tools, including training, animation, and field feedback.
4. Contribute to innovative projects by presenting, monitoring, and sharing feedback.
5. Organize and participate in S.E.R and alteration committees, including agenda preparation, minute-taking, action follow-ups, and presentations.
6. Coordinate schedules for CHANEL&moi appointments on CHANEL.com.
7. Organize and participate in internal training, presentations, and filming dedicated to alterations.
8. Monitor and communicate S.E.R and alteration quality alerts to ensure operational excellence.
9. Support the performance management of teams (S.E.R & alterations) through KPI tracking, dashboards, and reporting.
10. Assist in defining booster objectives and communicating results.
11. Conduct weekly result tracking and highlight boutique successes.

1. Bachelor's or Master's degree in Marketing, Retail, or a related field.
2. Previous experience in marketing or retail, with luxury experience being advantageous.

1. Strong analytical skills.
2. Proficiency in IT tools, including Microsoft Office Suite (Excel, PowerPoint).
3. Organizational and prioritization skills.
4. Curiosity, versatility, and teamwork spirit.
5. Fluency in French.

A minimum of initial experience in marketing or retail, preferably within the luxury sector.

Bachelor's or Master's degree in Marketing, Retail, or related field.

Chanel offers a dynamic and enriching work environment that values diversity and inclusivity. Employees are encouraged to express their individuality and contribute to the collective success of the brand.

Chanel fosters a workplace culture that celebrates diversity, creativity, and excellence. The brand is committed to providing an inclusive environment where every team member can thrive and contribute to the brand's legacy of luxury and innovation.