Chanel Operations Manager

Vancouver • Canada

Wednesday, November 26, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a dynamic and inclusive workplace that fosters creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within a supportive and inspiring environment.

1. Oversee and direct operations across all divisions within the boutique to maximize productivity and efficiency.
2. Ensure adherence to Standard Operating Procedures and manage systems/tools to facilitate seamless operations.
3. Build and maintain strong client relationships, responding promptly to queries and assisting on the sales floor as needed.
4. Manage cash register operations, including opening, balancing, closing, and bank deposits.
5. Oversee shipping and receiving processes, ensuring timely handling of parcels.
6. Maintain inventory integrity and oversee stock organization to support business results.
7. Lead change management initiatives and act as a resource and trainer for the boutique team.
8. Manage after-sales services, including repair intake and execution of minor in-store repairs.
9. Communicate with contractors and vendors to uphold boutique maintenance standards.
10. Collaborate with management to organize staff uniforms and ensure adherence to health and safety guidelines.
11. Coach and develop the heart of house team, fostering effective communication and collaboration.
12. Ensure compliance with merchandising guidelines and maintain product quality standards.
13. Participate in training and development programs to enhance customer service and product knowledge.

1. Successful experience of at least 4-6 years in leadership retail operations and/or stock management.
2. Fluent in English, with proficiency in French considered an asset.
3. Ability to lift approximately 15-20 lbs.

1. Strong organizational and detail-oriented skills.
2. Excellent verbal and written communication abilities.
3. Proficiency in managing and mentoring teams.
4. Comfortable working across different departments.

A minimum of 4-6 years in leadership roles within retail operations or stock management is required.

Competitive base salary: 95k-100k CAD annually.

Chanel offers a comprehensive benefits package including private medical and dental insurance, long-term disability coverage, life insurance, and a robust company pension plan. Employees enjoy generous vacation days, sick leave, and a day off for their birthday. Additionally, Chanel supports parental leave and provides an Employee Assistance Program for wellness and financial guidance.

Chanel is dedicated to fostering an inclusive culture that encourages personal growth and collective progress. The company values diversity and believes that the unique perspectives of its employees enhance team effectiveness. Chanel is committed to fair employment practices and provides accommodations for candidates with disabilities throughout the recruitment process.