Chanel Operations Assistant

Vancouver • Canada

Friday, December 5, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global Chanel family, employees are immersed in a culture that values creativity, craftsmanship, and excellence. Chanel Canada ULC is committed to fostering an inclusive workplace that celebrates diversity and encourages personal and professional growth.

1. Assist the Operations Manager in clerical and administrative tasks to ensure efficient boutique operations.
2. Supervise, motivate, and coach the Heart of House team to maintain high operational standards.
3. Respond to internal and external inquiries via telephone and email to uphold strong client relationships.
4. Support the sales floor, including welcoming clients, managing repair-intake, and presenting new collections.
5. Assist with inventory management, including RFID, cycle counts, and year-end inventory processes.
6. Lead and execute the processing of all incoming and outgoing merchandise within 24 hours.
7. Ensure compliance with Chanel's Standard Operating Procedures and maintain document retention.
8. Oversee Customer Owned Goods, Chanel et Moi Repairs/Alterations, and Consignment processes.
9. Reconcile and balance daily invoices and manage boutique supplies.
10. Maintain a clean and organized boutique environment, partnering with management as needed.
11. Respond to Inter-Boutique Transfer requests and manage boutique invoices.
12. Support spare part and alterations supplies orders and staff uniform organization.
13. Participate in trainings and activities for professional development and support change management initiatives.

1. Minimum 3-5 years of experience in retail operations or stock management.

1. Strong knowledge of shipping and receiving processes.
2. Customer-oriented with excellent organizational skills.
3. Proficient verbal and written communication skills.
4. Ability to work collaboratively with different departments and teams.
5. Physical ability to lift approximately 15-20lbs.
6. Proficiency in additional languages is an asset.

A minimum of 3-5 years in retail operations or stock management is required.

Competitive base salary of 65-70k CAD annually, with opportunities for growth and advancement.

Chanel offers a comprehensive benefits package including private medical and dental insurance, long-term disability coverage, life insurance, and a company pension plan. Employees enjoy generous vacation days, sick leave, and a robust parental leave policy. An Employee Assistance Program provides 24/7 support for personal and professional challenges.

Chanel is dedicated to cultivating an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from all backgrounds, emphasizing the importance of diverse perspectives and experiences.