Chanel Marketing Retail & Client Experience Assistant

Paris • France

Friday, January 31, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the illustrious Chanel family, employees are immersed in a culture that values creativity, precision, and a commitment to excellence. The brand, under the umbrella of the prestigious luxury conglomerate, offers a unique environment where tradition meets modernity, fostering an atmosphere of growth and innovation.

1. Lead service measurement programs such as mystery shopping and customer feedback to evaluate and enhance the in-store experience.
2. Act as the primary liaison with external agencies and market representatives to ensure optimal service quality.
3. Coordinate between the telephone service provider and boutiques to address specific client inquiries and generate monthly reports on key performance indicators.
4. Contribute to the implementation of new services and monitor existing local initiatives to enhance the customer journey, including in-store reception, after-sales service, and garment alterations.
5. Prepare presentations for senior management and the marketing community to highlight key initiatives.

1. Proficiency in both English and French.
2. Strong organizational skills with a keen attention to detail.
3. Ability to manage multiple projects and interact with diverse stakeholders.

1. Expertise in Excel and PowerPoint.
2. Strong interpersonal and communication skills.
3. Understanding of retail and customer experience, with a preference for luxury fashion knowledge.

Experience in retail or customer service environments is preferred, particularly within the luxury sector.

Opportunity to work in a prestigious luxury fashion house, gaining insights into the brand's culture and operations. Collaboration with various internal and external teams, enhancing project management and strategic marketing skills.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the uniqueness of each individual, enhancing team diversity, complementarity, and efficiency. Chanel encourages applications from all backgrounds, valuing the perspectives and potential each candidate brings.