Chanel Marketing Retail & Client Experience Assistant Intern

Paris • France

Tuesday, July 29, 2025

Chanel, an iconic name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers a unique working environment that combines tradition with modernity, providing employees with the opportunity to contribute to the legacy of a prestigious brand. The company is committed to fostering an inclusive culture that values diversity and encourages personal growth.

1. Lead service measurement programs such as mystery shopping and customer feedback to evaluate and enhance boutique experiences.
2. Act as the primary liaison between external agencies and markets for service quality assessments.
3. Coordinate with service providers handling customer inquiries and boutiques to resolve specific requests and generate monthly activity reports.
4. Participate in the implementation of new services and support existing local initiatives to enhance customer journeys, including in-store reception, after-sales service, and ready-to-wear alterations.
5. Prepare presentations for management and the marketing community to highlight key initiatives.

1. Proficiency in both English and French.
2. Strong organizational skills with a keen eye for detail.
3. Ability to manage multiple projects and interact with various stakeholders.

1. Advanced proficiency in Excel and PowerPoint.
2. Excellent interpersonal and communication skills.
3. Understanding of retail and customer-related topics, with an interest in fashion and luxury.

Experience in retail or customer service is preferred, with a demonstrated interest in the luxury fashion sector.

Currently pursuing a degree in Marketing, Business, or a related field.

Interns will gain exposure to the codes, environment, and culture of Chanel, collaborating with internal teams and external partners, and developing project management and strategic marketing skills.

Chanel is dedicated to creating an inclusive culture that promotes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity, complementarity, and effectiveness.