Chanel Marketing and Clienteling Manager

Zurich • Switzerland

Monday, December 1, 2025

Chanel, a distinguished name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to fostering a dynamic and inclusive workplace where creativity and excellence are celebrated.

1. Develop and execute client engagement strategies within the boutique.
2. Serve as the main point of contact for client and marketing topics with the local fashion marketing department.
3. Collaborate with various departments including sales, operations, and external agencies to enhance client experiences.
4. Manage the Hospitality team and oversee hospitality services such as welcoming, food and beverage, and concierge services.
5. Support the rollout and adoption of new services and digital tools, providing user feedback.
6. Track client satisfaction metrics and report insights to the management team.
7. Design and implement a gifting strategy in alignment with local guidelines and budget.
8. Manage and maintain the quality of the client database, ensuring compliance with data privacy regulations.
9. Conduct client analysis to understand profiles and trends, sharing insights with the team.
10. Orchestrate in-boutique client events in coordination with the local Marketing team.
11. Participate in the logistics and organization of client trips for shows and international events.
12. Monitor the Boutique event budget and ensure qualitative follow-up post-events.

1. Minimum of 5 years of experience in marketing within a retail environment.
2. Fluency in German and English, with excellent written and oral communication skills. French is a plus.

1. Strong analytical skills.
2. Excellent organizational abilities.
3. Proactive, client-centric approach.
4. Ability to multitask and manage projects efficiently.
5. Strong interpersonal skills with the ability to energize teams.

A minimum of 5 years in a marketing role within a retail setting is required.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Chanel's workplace culture is dynamic and client-centric, fostering an environment where creativity and innovation are encouraged. The brand values diversity and inclusivity, ensuring a collaborative atmosphere where employees can thrive.