Chanel Marketing and Clienteling Manager

Zurich • Switzerland

Monday, December 1, 2025

Chanel, a beacon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the global luxury conglomerate, Chanel offers unparalleled career opportunities within a dynamic and prestigious environment. The brand is committed to fostering a culture of creativity, excellence, and client-centricity, making it an employer of choice in the luxury fashion industry.

1. Develop and execute client engagement strategies within the boutique.
2. Serve as the primary liaison for all client and marketing topics with the local fashion marketing department.
3. Collaborate with various departments including sales, operations, after-sales, and external agencies.
4. Manage the Hospitality team and oversee all hospitality services.
5. Support the rollout and adoption of new services and digital tools.
6. Track client satisfaction metrics and report insights to management.
7. Ensure the quality and compliance of the client database.
8. Design and implement the gifting strategy in line with local guidelines.
9. Orchestrate in-boutique client events and manage event logistics.
10. Monitor and support Fashion Advisors in achieving clienteling objectives.

1. Minimum of 5 years of experience in marketing within a retail environment.
2. Fluency in German and English; French is a plus.

1. Strong analytical skills and strategic thinking.
2. Excellent organizational and multitasking abilities.
3. Proactive and client-centric mindset.
4. Ability to onboard teams and drive collective energy.
5. Proficiency in Microsoft Office and digital tools.

A minimum of 5 years in a marketing role within a retail environment, demonstrating a strong track record in client engagement and strategy execution.

Chanel offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and the chance to work with a prestigious luxury brand.

Chanel fosters a culture that values creativity, innovation, and excellence. The work environment is dynamic and fast-paced, with a strong emphasis on client-centricity and teamwork. Employees are encouraged to embrace the brand's heritage while driving forward-thinking initiatives.