Chanel Market Director

Miami • USA

Tuesday, March 11, 2025

Chanel, a leading luxury fashion house, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal growth and collective progress. The company values diversity and inclusion, believing that the uniqueness of each individual enhances team effectiveness. Chanel is committed to creating a culture where employees can thrive and contribute to the brand's legacy of excellence.

1. Lead and develop a team of Boutique Directors across multiple states, focusing on creating a high-performance, brand-focused culture.
2. Recruit, coach, and develop Boutique Directors and build succession plans.
3. Support Boutique Directors in recruiting, coaching, and developing boutique teams.
4. Implement performance feedback, coaching, and succession plans.
5. Conduct regular market visits to maintain visibility into day-to-day operations and team development.
6. Partner with the Education team to execute training initiatives for retail teams.
7. Support the execution of client experience programs, services, and events.
8. Ensure brand standards are maintained across all locations.
9. Identify community engagement opportunities and brand partnerships.
10. Gather client insights and best practices to share with corporate teams.
11. Monitor key KPIs such as sales, traffic, and conversion to identify trends and opportunities.
12. Partner with Boutique Directors to implement business-driving strategies.
13. Support P&L management of boutique expenses and adherence to company policies.
14. Ensure operational excellence for boutiques, including enforcement of policies, internal control procedures, audits, inventories, and support for new store openings and events.

1. Bachelor’s Degree preferred.
2. 7+ years of relevant experience.
3. Prior leadership experience.
4. Strong analytical and communication skills.
5. Strong computer skills, particularly in Microsoft Suite.
6. Valid driver’s license.

1. Ability to thrive in a team environment and work collaboratively.
2. Understanding of, and passion for client experience.
3. Excellent communication skills.
4. Foreign language skills preferred.
5. Passion for the House of Chanel, its history, product offerings, and commitment to social and cultural initiatives.
6. Curiosity and desire to learn and grow professionally.

7+ years of relevant experience in retail leadership, with a focus on luxury brands.

Bachelor’s Degree preferred.

The anticipated base salary range for this position is $133,000 through $167,700. Additional components may include bonus potential, benefits, and/or perks.

Chanel offers comprehensive wellbeing resources, family and caregiving benefits, generous paid time off policies, 401K and other incentives, robust healthcare offerings, and additional insurance options. Benefits are dependent on eligibility and subject to modification.

Chanel is dedicated to fostering a diverse and inclusive workplace where employees are encouraged to express their individuality and contribute to the brand's success. The company supports employee growth through various initiatives, including the Chanel Community and sustainability efforts. Chanel also invests in arts and culture, supporting numerous cultural institutions and initiatives worldwide.