Chanel Manager, Client Intelligence

New York • USA

Monday, July 28, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal growth and professional development. The company values diversity and inclusion, believing that the varied perspectives and experiences of its employees contribute to the brand's success.

1. Design and implement data-driven initiatives to enhance client engagement within the Direct-to-Consumer (DTC) network.
2. Deliver comprehensive client analytics to identify development opportunities and transform insights into actionable strategies.
3. Lead the analysis of client behavior across omni-channel platforms to uncover growth opportunities.
4. Provide regular reports on client behavior, key performance indicators, and segmentation trends.
5. Support boutique management in utilizing client KPIs for coaching and action planning.
6. Translate data insights into strategic recommendations to increase client loyalty and value.
7. Manage the clienteling program for Fragrance & Beauty Boutiques, including targeting, execution, and performance measurement.
8. Collaborate with the Client Engagement Team on strategy for client engagement initiatives.
9. Design and optimize KPIs for program performance measurement and improvement.
10. Contribute to CRM Tech Modernization and database management initiatives.

1. Bachelor's degree in a quantitative field such as Data Science, Business, or Economics; Master's degree preferred.
2. Minimum of 5 years of experience in client insights, data analytics, or CRM.

1. Strong analytical skills with expertise in data modeling and manipulation.
2. Proficiency in Microsoft Office, particularly Excel and PowerPoint.
3. Experience with analytics tools such as Looker and CRM systems like Salesforce.
4. Familiarity with data visualization tools such as Tableau or Power BI.
5. Knowledge of programming languages like SQL or Python is advantageous.

5-8 years of experience in client insights, data analytics, or CRM, preferably within the luxury or global brand sector.

Bachelor's degree in a quantitative field; Master's degree is a plus.

The anticipated base salary range is $70,200 to $110,000, with potential for additional variable pay, bonuses, and other incentives.

Comprehensive benefits package including healthcare, 401K, paid time off, wellbeing resources, family and caregiving benefits, and more.

Chanel fosters a culture of inclusivity, diversity, and personal growth. The company encourages employees to engage with their communities and supports initiatives in sustainability, arts, and culture. Chanel is committed to creating an environment where individuals can thrive and contribute to the brand's legacy.