Chanel Manager, Client Intelligence

New York • USA

Thursday, July 24, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its commitment to fostering an inclusive culture that champions personal growth and collective progress. As part of a globally recognized brand, employees are encouraged to bring their unique perspectives and experiences to contribute to the diversity and effectiveness of the team. Chanel is part of a larger conglomerate that values innovation, creativity, and excellence in the fashion industry.

1. Lead retail relationship and manage client segmentation strategies for Northeast Boutiques, Ephemeral Boutiques, new boutique openings, and closures.
2. Collaborate with merchandising teams to enhance client engagement.
3. Partner with Client Touchpoints and EDM teams to develop and execute segmentation strategies for direct mail and targeted EDM campaigns.
4. Oversee all client intelligence activities related to the Distribution team, including PMA briefs, market visit decks, and key city strategies.
5. Represent the Client Intelligence perspective on technology projects aimed at improving client experience and data quality.
6. Manage the budget for the Strategy, Governance, and Client Intelligence team.
7. Support Group Directors with client analyses and reports for Retail Leaders and Merchandising teams.
8. Conduct strategic client analyses and create compelling presentations.

1. 4+ years of experience in a data-driven role, preferably within luxury or global brands.
2. Proven ability to synthesize and interpret large data sets.
3. Strong communication and presentation skills.
4. Experience with CRM tools and data visualization software.

1. Analytical and problem-solving skills.
2. Ability to collaborate with stakeholders at various levels.
3. Data visualization and storytelling skills.
4. Time management and prioritization.
5. Curiosity and comfort with ambiguity.

4+ years in a data-driven role, ideally within luxury or global brands.

Bachelor's degree in a relevant field preferred.

The anticipated base salary range for this position is $70,200 to $110,000, with potential for additional variable pay and bonuses.

Comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, and more.

Chanel is dedicated to creating a work environment that encourages employees to understand the brand and business deeply, fostering growth and fulfillment. The company promotes diversity and inclusion, offering employee resource groups and community engagement opportunities. Chanel is also committed to sustainability and cultural engagement, supporting various initiatives and programs worldwide.