Chanel Manager, Care & Repair Services

Zurich • Switzerland

Monday, December 1, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is dedicated to maintaining the highest standards of quality and craftsmanship, ensuring a rewarding and dynamic work environment for its employees.

1. Lead and manage the CHANEL & moi Les Ateliers team, ensuring alignment with regional and local aftersales teams.
2. Develop and implement strategic plans for CHANEL & moi Les Ateliers in collaboration with fashion and watch & fine jewelry departments.
3. Recruit, onboard, and develop team members, fostering a culture of clarity, empathy, and purpose.
4. Enhance customer service by supporting clients throughout the repair journey, ensuring personalized and proactive engagement.
5. Handle complex customer situations with diplomacy, turning dissatisfaction into satisfaction.
6. Coordinate repair operations, ensuring quality control and compliance with Chanel's standards.
7. Optimize operational processes and ensure the availability of necessary equipment and tools.
8. Monitor product flows and consolidate repair-related data for analysis and reporting.
9. Act as an ambassador for Chanel's craftsmanship and service excellence, both internally and externally.
10. Conduct performance analysis and share insights with boutique management and relevant departments.

1. At least 5-6 years of significant retail and management experience.
2. Proven leadership abilities and capacity to inspire and motivate teams.
3. Strong understanding of fashion and product knowledge.
4. Experience in aftersales is advantageous.
5. Fluency in English and German.

1. Excellent interpersonal and coaching skills.
2. Strong focus on client experience and luxury service.
3. Diplomatic handling of complex situations.
4. Organizational skills with a sense of priorities and leadership.
5. Solution-oriented mindset with analytical capabilities.

Candidates must possess a minimum of 5-6 years in retail and management roles, preferably within the luxury sector.

Chanel offers a comprehensive benefits package, including opportunities for professional development and training in international locations such as Paris and London.

Chanel fosters a culture of excellence, innovation, and dedication to craftsmanship. Employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and quality. The work environment is collaborative, with a focus on continuous improvement and customer satisfaction.