Chanel Learning Manager

Rome • Italy

Tuesday, February 18, 2025

Chanel stands as a paragon of luxury and sophistication in the fashion industry, renowned for its timeless elegance and innovative designs. As part of a global leader in luxury, Chanel offers unparalleled opportunities for professional growth and development within a dynamic and prestigious environment.

1. Coordinate and implement training programs for boutique teams.
2. Prepare and deliver training sessions focused on collections and new employee onboarding to ensure alignment with key messaging.
3. Adapt training content to meet the specific needs of boutiques based on feedback from managers and sales teams.
4. Collect and share feedback from boutiques with the Fashion Training Team in Italy.
5. Develop training plans in collaboration with Sales Managers.
6. Organize and schedule training calendars within each boutique.
7. Contribute to the development of individual action plans aimed at enhancing the customer experience.
8. Ensure the development of strategic projects and lead training sessions in boutiques.
9. Promote the use of digital tools for training purposes.
10. Support boutique specialists in enriching and co-leading training sessions and morning briefings.
11. Facilitate the integration of new hires and monitor team performance on the floor to ensure training effectiveness.
12. Conduct regular qualitative and quantitative reporting of activities at the boutique and training team levels, developing KPIs to measure the effectiveness of actions.
13. Coordinate Boutique Trainer Ambassadors.
14. Participate in boutique management committees, Fashion Training Team meetings, and Train the Trainer sessions for new content.

1. Minimum of 5 years of experience in luxury retail, preferably in a training role.
2. Experience in coaching is preferred.

1. Excellent organizational skills.
2. Strong interpersonal skills.
3. Ability to balance operational tasks with strategic vision and a strong results orientation.
4. Natural leadership and strong listening skills.
5. Keen observation and attention to detail.
6. Ability to work effectively in a team.
7. Sensitivity to customer experience and a multicultural approach.
8. Proficiency in English and digital tools.

A minimum of 5 years in luxury retail, with a preference for roles involving training and coaching.

Chanel offers a comprehensive benefits package, including opportunities for professional development and growth within a prestigious and innovative environment.

Chanel fosters a culture of excellence, creativity, and collaboration, encouraging employees to cultivate their talents and contribute to the brand's legacy of luxury and innovation. The workplace environment is dynamic and supportive, with a strong emphasis on teamwork and personal development.