Chanel Learning Manager

Roissy-en-France • France

Tuesday, March 4, 2025

Chanel, a distinguished name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to fostering a diverse and inclusive workplace, valuing the unique contributions of each individual.

1. Define and implement the boutique's training strategy in collaboration with the Fashion Training Team in France.
2. Coordinate and deploy educational materials and information in the boutique.
3. Facilitate training sessions on collections and onboarding for new employees to ensure message alignment.
4. Adapt training content to the boutique's needs based on manager requests, team feedback, and field observations.
5. Centralize and communicate boutique feedback to the Fashion Training Team in France.
6. Establish the team's training plan in collaboration with the Human Resources Manager.
7. Propose and organize a training calendar in the boutique based on new developments, needs, and boutique schedules.
8. Participate in the deployment of customer experience action plans in the boutique.
9. Ensure the effective implementation of strategic projects such as IN CHANEL, CHANEL et MOI.
10. Conduct training sessions in the boutique or at the Fashion School.
11. Engage boutique specialists to enrich and co-facilitate training sessions.
12. Oversee the integration of new employees and organize individual coaching sessions.
13. Validate knowledge acquisition through field observation post-training.
14. Provide regular qualitative and quantitative activity reports and establish indicators to measure action effectiveness.
15. Coordinate the boutique's training ambassadors.
16. Participate in the France retail committees and contribute to major skill development projects.

1. Minimum of 5 years of experience in a similar role.
2. Strong observational and active listening skills.
3. Proven experience in field coaching and training.
4. Result-oriented with excellent synthesis skills.
5. Strong sensitivity to customer experience and a multicultural approach.
6. Curious and passionate about human development.
7. Appreciates teamwork and is proactive.

1. Proficiency in English and digital tools.
2. Mastery of Microsoft Office Suite.

A minimum of five years in a similar role within the luxury fashion industry, with a focus on training and development.

Chanel offers a dynamic work environment with opportunities for professional growth and development. The brand values diversity and inclusion, fostering a culture where every employee's uniqueness is celebrated.

Chanel is committed to creating a workplace that embraces diversity and inclusion, recognizing that the richness of its teams comes from the singularity of each individual. The company fosters a collaborative and innovative culture, encouraging employees to contribute their unique perspectives.