Chanel Learning Manager

Milan • Italy

Tuesday, February 18, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of the larger Chanel conglomerate, the brand offers an unparalleled work environment that fosters creativity and excellence. The Milan Montenapoleone boutique is a flagship location, embodying the brand's commitment to luxury and exceptional customer service.

1. Coordinate and implement training programs for boutique staff.
2. Prepare and conduct training sessions focused on collections and onboarding of new hires, ensuring alignment with key messaging.
3. Adapt training content to meet the specific needs of boutiques based on feedback from managers and sales teams.
4. Collect feedback from boutiques and share insights with the Fashion Training Team in Italy.
5. Develop a resource training plan in collaboration with Sales Managers.
6. Organize and plan a training calendar for each boutique.
7. Participate in the development of individual action plans to enhance customer experience in boutiques.
8. Ensure the development of strategic projects.
9. Facilitate training sessions within boutiques.
10. Promote the use of digital tools for training purposes.
11. Support boutique specialists in enriching and co-facilitating training sessions and morning briefings.
12. Organize the integration of new staff members.
13. Monitor and support the team on the floor to ensure training effectiveness and organize individual coaching sessions.
14. Conduct regular qualitative and quantitative activity reports at the boutique and Italian training team levels, developing KPIs to measure the effectiveness of actions taken.
15. Coordinate the Trainer Ambassadors of the boutiques.
16. Participate in the Boutique Executive Committee, Fashion Training Team meetings, and Train the Trainer sessions on new training content.

1. Minimum of 5 years of experience in the luxury retail sector, preferably as a trainer.
2. Experience in coaching is preferred.

1. Excellent organizational skills.
2. Strong interpersonal skills.
3. Ability to balance operational tasks with strategic vision, with a strong result-oriented mindset.
4. Natural leadership and strong listening skills.
5. Keen observation skills and attention to detail.
6. Excellent teamwork capabilities.
7. Sensitivity to customer experience and a multicultural approach.
8. Proficiency in English and digital tools.

At least 5 years of experience in luxury retail, with a preference for roles involving training.

Chanel offers a dynamic and supportive work environment, opportunities for professional growth, and the chance to work with a globally recognized luxury brand.

Chanel's workplace culture is defined by its dedication to excellence, creativity, and innovation. The brand values diversity and fosters an inclusive environment where employees are encouraged to share ideas and contribute to the brand's legacy of luxury and style.