Chanel Learning and Development Manager, Watches and Jewelry

Paris France

Monday, January 20, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations in fashion, fine jewelry, and horology. As part of the esteemed Chanel family, employees are immersed in a culture that values creativity, innovation, and the highest standards of excellence. The brand is committed to nurturing talent and fostering an environment where individuals can thrive and contribute to the legacy of Chanel.

1. Develop and implement comprehensive training programs for the distribution network in alignment with business strategy and needs.
2. Collaborate with boutique management to create tailored content and adapt global and European materials.
3. Design and deliver Core Business and High-End product training, as well as technical sales training for Retail Watches and Jewelry teams.
4. Manage the digital learning platform for France, including content updates, module additions, and KPI tracking.
5. Conduct operational follow-up of the training plan and post-experience evaluations.
6. Establish and maintain partnerships with external training organizations.
7. Oversee the training budget.
8. Animate and train the wholesale reference community through digital meetings, newsletters, and morning briefs.
9. Support the Wholesale Manager during field visits to train on-site teams.
10. Develop a bespoke engagement plan for the wholesale reference community.
11. Coach boutique staff in preparation for mystery shopping evaluations and essential sales steps.
12. Evaluate after-sales interactions to identify areas for improvement using practical exercises and role-playing.

1. Minimum of 5-10 years of successful experience in Learning or a managerial field role.
2. Knowledge of instructional design and training facilitation.
3. Familiarity with the luxury environment, particularly in Watches and Jewelry.
4. Proven organizational skills, attention to detail, and initiative.
5. Strong interpersonal skills and a service-oriented mindset.
6. Fluency in English.

1. Expertise in instructional design and training facilitation.
2. Strong organizational and precision skills.
3. Initiative and creativity in developing training content.
4. Excellent interpersonal and communication skills.
5. Proficiency in office tools and digital learning platforms.
6. Fluency in English.

A minimum of 5-10 years in a Learning and Development role or a managerial field position, with a focus on luxury retail, particularly in Watches and Jewelry.

Chanel offers a comprehensive benefits package, including opportunities for professional development, a collaborative work environment, and the chance to contribute to a prestigious brand.

Chanel fosters a culture of innovation and excellence, where creativity and initiative are highly valued. Employees are encouraged to develop their skills and contribute to the brand's legacy, working in an environment that is both collaborative and inspiring.