Chanel Learning and Development Manager

Paris • France

Monday, August 18, 2025

Chanel, a paragon of luxury and sophistication, is renowned for its Fragrance & Beauty division, which epitomizes excellence through its iconic fragrance, makeup, and skincare creations. As part of a prestigious conglomerate, Chanel operates across more than 18 countries, leveraging a refined distribution network to transform each client interaction into an exceptional experience.

1. Lead the strategic development of innovative online and offline learning programs, focusing on high-value content and tailored blended learning paths.
2. Oversee the deployment of learning programs through digital platforms in collaboration with the Export Digital Learning Manager.
3. Define and structure Learning Travel Retail and Local Markets Export strategies aligned with business priorities and Chanel's brand image.
4. Design engaging, comprehensive, and blended learning journeys with a multicultural, client-centric approach.
5. Guide and empower Export Local Ambassadors to embrace new learning methodologies and technologies.
6. Lead large-scale pedagogical transformation projects.
7. Curate and adapt assets designed by Division and Europe to be relevant to the Travel Retail environment.
8. Ensure pedagogical, editorial, and visual coherence with Chanel's brand image.
9. Coordinate internal and external contributors for content production and localization.
10. Define and track learning KPIs and platform analytics to evaluate engagement and improve learning experiences.
11. Act as a key point of contact and internal referent for Export Learning projects.
12. Lead digital cultural acceleration with community management.
13. Manage the Digital Learning Manager.

1. Proven experience (7+ years) in Learning & Development, preferably in an international and multicultural environment.

1. Strategic and innovative thinking with a hands-on approach.
2. Strong communication and influencing skills.
3. Ability to engage diverse stakeholders.
4. Fluency in English and French (additional languages are a plus).

Over seven years of experience in Learning & Development, with a focus on international and multicultural environments.

Chanel offers an inclusive culture that promotes personal growth and development, contributing to collective performance. The uniqueness of each individual is valued, enhancing the diversity, complementarity, and efficiency of the teams.

Chanel fosters an inclusive culture that emphasizes personal growth and development while contributing to collective performance. The brand values the unique contributions of each individual, enhancing team diversity and efficiency.