Chanel Learning & Development Manager

Ho Chi Minh City • Vietnam

Wednesday, March 5, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers a dynamic and inspiring work environment that fosters creativity and excellence. The brand is committed to nurturing talent and setting new standards in luxury retail, ensuring a unique and enriching career journey for its employees.

1. Define a comprehensive view of learning needs within the Fashion Division, aligning with strategic business objectives.
2. Curate and develop relevant learning content to enhance boutique talents' identification with the brand.
3. Collaborate with business leaders and stakeholders in Asia Pacific and globally to prioritize learning needs.
4. Design and deploy learning solutions in partnership with regional and local stakeholders.
5. Ensure the integration of classroom, floor practice, and coaching in learning programs.
6. Lead the transformation of the training team into a Learning and Development team.
7. Manage and inspire a community of Retail and Learning Development Partners.
8. Identify KPIs for training and learning, and regularly review through benchmarking.
9. Champion change management in learning and development initiatives.

1. Bachelor's or postgraduate qualification.
2. Over 10 years of combined experience in retail, training, or learning and development.
3. Experience in a business or retail leadership role is advantageous.

1. Proficiency in external trends in training, learning, customer service, and digital methods.
2. Ability to work collaboratively with diverse teams across all organizational levels.
3. Strong facilitation and training delivery skills.
4. Excellent interpersonal and leadership influencing skills.
5. Strategic communication skills across markets and with global partners.
6. Strong planning, change management, and project management skills.

More than 10 years of combined work experience in retail, training, and/or learning and development. Experience in a business or retail leadership role is an advantage.

Bachelor's or postgraduate qualification.

Chanel offers a comprehensive benefits package, including professional development opportunities and a supportive work environment that values creativity and innovation.

Chanel is dedicated to fostering a culture of excellence and innovation, encouraging employees to push boundaries and redefine luxury. The brand values creativity, collaboration, and continuous development, ensuring a vibrant and inclusive workplace.