Chanel Junior Client Experience Manager

Hamburg • Germany

Friday, October 17, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development within a dynamic and inspiring environment. The company prides itself on fostering an inclusive culture that values diversity and personal growth, contributing to the collective success of its teams.

1. Coordinate 360° Top Door Trade Marketing initiatives from briefing to installation at the point of sale.
2. Collaborate closely with the Headquarter in Paris and local producers.
3. Manage selected client accounts, including support in strategic marketing discussions.
4. Plan and execute client events, masterclasses, and targeted actions.
5. Develop innovative ideas based on market and consumer trends to enhance client experience.
6. Analyze, track, and report on implemented measures, including initial budget responsibility.
7. Coordinate freelancers, agencies, and production partners.
8. Work closely with internal departments such as Sales, Training, Digital, Client Engagement, and Product Management.

1. Successfully completed degree in Business Administration, Marketing, or Communication.
2. Initial professional experience in Marketing or Trade Marketing, preferably in the luxury or FMCG sector.

1. Strong organizational talent with a structured, independent, and solution-oriented approach.
2. Proficient in MS Office; experience with CRM tools is advantageous.
3. Excellent communication skills in both German and English.

Initial professional experience in Marketing or Trade Marketing, ideally within the luxury or FMCG sector.

Bachelor's degree in Business Administration, Marketing, or Communication.

Unique team cohesion and an inspiring corporate culture, central office in Hamburg's HafenCity, extensive digital tools, and the possibility of remote work. Individual development opportunities and training, wellbeing offers (e.g., lunch subsidies, language learning, or sports programs), exclusive conditions for purchasing fashion and beauty products, six weeks of vacation plus a Wellbeing Day and two days for social volunteering.

Chanel is dedicated to cultivating an inclusive culture that supports personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams.