Chanel IT Domain Manager - Client Services

Paris • France

Monday, May 26, 2025

CHANEL, a renowned luxury brand founded by Gabrielle Chanel, offers a diverse range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, fine jewelry, and watches. As part of its commitment to ultimate luxury, CHANEL has acquired numerous specialized suppliers and artisans. The brand is dedicated to exceptional craftsmanship and places creativity at the core of its values. CHANEL is committed to diversity and equitable treatment of all candidates.

1. Serve as the IT interface for business stakeholders within the client domain.
2. Ensure the optimal functioning and evolution of a portfolio of business applications.
3. Oversee project delivery within the designated scope.
4. Coordinate initiatives where delivery is not directly managed by the internal team.
5. Recruit and manage an internal team, including external resources and consulting budgets.
6. Act as the IT reference for business stakeholders, maintaining daily operational systems.
7. Develop a multi-year roadmap for systems and initiatives aligned with business strategy.
8. Define and implement actions to meet commitments with business interfaces.
9. Establish an organization to effectively operate systems within the domain, including client experience management systems and digital in-store systems.
10. Coordinate with regional teams for systems contributing to client management activities.
11. Launch and ensure the sustainability of projects and applications within the domain.
12. Manage the transition to operational teams or other departments.
13. Recruit, onboard, and develop a team of 5 to 10 internal members.
14. Collaborate closely with the Director of Client Services and HR for resource management.
15. Manage external consultants and budgets to support team missions.

1. Degree from an engineering or business school, or equivalent.
2. Over 10 years of experience in IT departments or consulting.
3. Ability to understand both strategic and operational business and IT challenges.
4. Capability to translate strategy into actionable plans with effective leadership.
5. Experience in managing large-scale projects with a results-oriented approach.
6. Proficiency in facilitating teamwork and adapting to various stakeholders.
7. Excellent communication and synthesis skills with both business and technical stakeholders.
8. Familiarity with luxury brand ecosystems and retail-related applications.

1. Strategic vision and anticipation skills.
2. Agility and pragmatism in IT project management.
3. Strong leadership and team management capabilities.
4. Effective communication and stakeholder management.
5. Proficiency in IT systems related to client experience and retail.

Over 10 years in IT departments or consulting, with a focus on strategic and operational challenges.

Degree from an engineering or business school, or equivalent.

Opportunities for growth and diverse career paths in a dynamic environment that values individuality and excellence.

CHANEL fosters a culture of independence and creativity, placing people at the center. The brand thrives on excellence while promoting personal fulfillment and values the uniqueness of each team member, contributing to the richness of the organization.