Chanel IT Application Manager

Paris • France

Monday, May 12, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to exceptional craftsmanship and timeless elegance. As part of its expansive portfolio, Chanel offers a diverse range of high-end creations, including Haute Couture, Prêt-à-Porter, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. The brand, founded by Gabrielle Chanel, remains dedicated to its core values of creativity and excellence. Chanel is also recognized for its acquisition of specialized suppliers and artisans, further enhancing its dedication to luxury and quality.

1. Lead the Quality Systems Competency Center, managing various tools and vendors.
2. Develop and maintain the roadmap for system maintenance and evolution, aligning with business priorities.
3. Ensure Level 2 and 3 support commitments for domain applications and adherence to support processes.
4. Coordinate development resources and escalate risks for arbitration and prioritization as necessary.
5. Oversee the quality of technical and functional documentation and maintain expertise over time.
6. Conduct training sessions in French, Italian, and English, and maintain associated training materials.
7. Facilitate governance with stakeholders, including business units, partners, and project teams.
8. Manage quality projects from inception to completion, including scoping, requirements gathering, testing, and deployment.
9. Deliver the roadmap and backlog of system evolutions, ensuring timely and quality delivery.
10. Draft business processes and support change management initiatives.
11. Design and oversee test plans and execution for system evolutions and impacts.
12. Conduct technological research and recommend suitable innovations for continuous system improvement.
13. Ensure compliance with Chanel's security policies.

1. Minimum 4-5 years of experience in project management or evolutionary maintenance, preferably in luxury or fashion sectors focusing on quality or products.
2. Strong autonomy and organizational skills.
3. Ability to simplify and synthesize complex information.
4. Capacity to build trust-based relationships and align with roadmaps and budgets.

1. Functional and technical understanding of business needs and architectural logic.
2. Proficiency in drafting business processes, training documents, and technical specifications.
3. Ability to act as a liaison between business and technical teams.
4. Experience in technical testing and user acceptance testing.
5. Basic configuration skills in information systems, proficiency in Power BI and SQL.
6. User and business-oriented mindset, focusing on solution usability, reliability, and efficiency.
7. Excellent relational and communication skills for project team integration and leadership.
8. Fluency in French and English, with Italian as a desirable additional language.

A minimum of 4-5 years in project management or evolutionary maintenance, preferably within the luxury or fashion industry.

Bachelor's degree in Information Technology, Business Administration, or a related field.

Chanel offers a dynamic environment that fosters excellence and personal growth, with opportunities for career advancement and diverse career paths. The company values diversity and is committed to equitable treatment of all candidates.

Chanel is an independent creative house that places a strong emphasis on human-centric values. The company nurtures a dynamic environment that combines excellence with personal fulfillment, encouraging the unique contributions of each team member. Chanel is committed to diversity and inclusion, ensuring a rich and varied workplace culture.