Chanel IT Application Manager

Paris • France

Tuesday, April 22, 2025

Chanel, a prestigious name in luxury fashion, was founded by Gabrielle Chanel and offers an array of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. The brand is renowned for its commitment to ultimate luxury and exceptional craftsmanship, having acquired numerous specialized suppliers and artisans. As part of its dedication to excellence, Chanel places creativity at the core of its values.

1. Oversee the operational maintenance, enhancement, and performance monitoring of information systems supporting Chanel's fashion division, including Haute Couture and sales.
2. Coordinate with stakeholders, including business units, external partners, and other IT services, to ensure seamless system operations.
3. Manage a diverse technological environment encompassing ERP, POS, WMS, e-commerce platforms, and mobile applications.
4. Collaborate closely with business leaders to understand application development requirements and align IT solutions with business objectives.
5. Supervise Build & Run teams, ensuring adherence to timelines, quality standards, and budget constraints.
6. Define roadmaps and budgets, constructing and delivering a backlog of system enhancements within expected deadlines and quality standards.
7. Establish governance frameworks with business units and partners, ensuring alignment with Chanel's strategic objectives.
8. Manage vendor relationships and oversee service providers responsible for system operations and development.
9. Ensure compliance with Chanel's security policies and optimize support models to enhance service quality.
10. Contribute to the image of the IT department as a model of efficiency and excellence within the fashion division.

1. Bachelor's degree in Engineering or equivalent (Bac +5).
2. 7 to 10 years of experience in projects related to customer experience, sales, and logistics management.
3. Proven autonomy, rigor, and ability to anticipate, communicate, and prioritize in a similar domain.

1. Strong interpersonal and communication skills for effective interaction with internal and external stakeholders.
2. Ability to coordinate and lead teams effectively.
3. In-depth understanding of business challenges within the assigned scope and ability to align projects with IT roadmaps.
4. Service-oriented mindset with a keen awareness of business activity challenges.
5. Organizational skills and reliability, with a proactive and curious mindset.
6. Ability to simplify complex concepts and synthesize information.
7. Capacity to build trust-based relationships.
8. Fluency in English.

7 to 10 years of experience in customer experience, sales, and logistics management projects, demonstrating autonomy, rigor, and strong communication skills.

Bachelor's degree in Engineering or equivalent (Bac +5).

Chanel offers a dynamic environment that fosters excellence while promoting personal growth and development. The company values diversity and is committed to treating all candidates fairly. Opportunities for career advancement and diverse career paths are available within the organization.

Chanel is an independent fashion house that places a high value on human-centric approaches and excellence. The company nurtures an environment that encourages individual growth and celebrates diversity, recognizing that the uniqueness of each team member contributes to the richness of the organization.