Chanel Intern - Customer Service and Repair Assistant

Paris

Tuesday, January 7, 2025

Chanel is a visionary and entrepreneurial luxury fashion house founded by Gabrielle Chanel. Known for its creativity and innovation, Chanel balances heritage with modernity across its three divisions: Fashion, Fragrances & Beauty, and Watches & Fine Jewelry. Operating in over 110 countries, Chanel offers numerous opportunities for personal and professional growth.

1. Assist the Customer Service Manager daily.
2. Welcome local and international clients in the boutique, providing excellent service during item drop-offs and pick-ups.
3. Transform dissatisfied clients into loyal customers through strong interpersonal skills.
4. Advise clients on appropriate care for different types of items.
5. Participate in the operational management of customer service: track ongoing repairs, manage computerized repair records, oversee dispatch to workshops, inspect returned items, draft correspondence, and handle phone contacts.
6. Assist with minor repairs in the boutique.

1. Student in higher education in commerce and management.
2. First experience in retail (sales, stock management) or management.

1. Interest in fashion and retail.
2. Proficiency in English and computer tools.
3. Dynamic and rigorous with a strong sense of service.

First experience in retail or management is required.

Student in higher education in commerce and management.

Includes an integration program with training on the history and products of Chanel, opportunities to deepen retail knowledge, and develop communication skills by interacting with various services in the European region. Participation in events and integration into a Young Talent Community to build a professional network.

Chanel values diversity in all its forms and is committed to fair treatment of all applications. The role is based in Paris, with potential opportunities in Cannes, Nice, Monaco, and Saint Tropez.