Chanel Hospitality Manager

Paris • France

Monday, April 28, 2025

Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to elegance and innovation. As part of the larger Chanel Group, the Parfums Beauté division upholds the legacy of Mademoiselle Chanel by celebrating the unique beauty of every woman through its exquisite range of fragrances, makeup, and skincare products. Chanel is dedicated to fostering an inclusive workplace culture that values diversity and personal growth, contributing to the collective success of the brand.

1. Ensure the satisfaction of site leaders and collaborators through visible yet discreet presence.
2. Establish and maintain excellent relationships with site personnel, addressing and fulfilling their requests.
3. Guarantee premium service quality by overseeing and coordinating building services.
4. Collect and resolve needs from leaders and collaborators directly or via the existing ticketing platform.
5. Promote available services in collaboration with internal and external partners.
6. Monitor team movements on site, including employee arrivals and departures, and prepare for new arrivals.
7. Report on site activities during weekly follow-up meetings, sharing successes and challenges with campus activity leaders in Neuilly.
8. Act as the functional liaison for the campus event team, organizing site visits and serving as the point of contact for various stakeholders.

1. Minimum of a Bachelor's degree (BAC+3 equivalent).
2. At least 5 years of experience in Office/Hospitality Management or Concierge services with a demanding clientele.

1. Dynamic and responsive with excellent interpersonal skills.
2. Strong service orientation and general cultural knowledge.
3. Comfortable with public speaking and autonomous with high adaptability.
4. Organized, discreet, and practical-minded.
5. Proficient in office tools (Outlook, Word, Excel) and comfortable with various IT devices (computers, tablets, smartphones).
6. Excellent communication skills with the ability to unite stakeholders around client satisfaction.
7. Fluent in both written and spoken English.

A minimum of 5 years in a similar role, dealing with high-end clientele in hospitality or office management.

Bachelor's degree or equivalent (BAC+3).

Chanel offers a supportive environment that encourages personal development and values diversity, contributing to the overall performance of the team.

Chanel is committed to creating an inclusive culture that promotes personal growth and collective performance. The company believes in the uniqueness of every individual, enhancing team diversity, complementarity, and effectiveness.