Chanel Head of Program – ORION POS

Hong Kong • China

Tuesday, February 24, 2026

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of its commitment to excellence, Chanel is embarking on the ORION POS programme, a transformative initiative aimed at enhancing client and advisor experiences across its boutiques. Chanel is part of a larger conglomerate that values innovation, quality, and the unique contributions of its employees.

1. Oversee the comprehensive planning and governance of the ORION POS programme, including business case preparation, governance review, budget planning, and resource management.
2. Lead the ORION programme team with strong leadership skills, fostering collaboration and supporting team development.
3. Ensure alignment and communication with global, regional, and local IT counterparts to maintain transparency and alignment on project plans and timelines.
4. Manage the overall ORION programme project plan, integrating various workstreams and managing inter-dependencies, risks, and issues.
5. Execute the ORION programme's technical delivery, coordinating project activities such as design workshops, training, testing, and post go-live support.
6. Collaborate with change leaders and business leaders on stakeholder management and communication plans.
7. Coordinate with POS product owners and other technical leads to drive effective collaboration and foster a positive work environment.
8. Support other retail tech initiatives that intersect with the ORION programme.
9. Manage the transition from project execution to ongoing support and maintenance for the ORION POS solution.
10. Oversee contractors and vendors to ensure project deliverables meet agreed timelines and quality standards.

1. 15+ years of experience in retail system design, delivery, and support.
2. Proven leadership skills with the ability to support and develop teams.
3. Strong project management skills, including planning, execution, monitoring, and risk management.
4. Experience in managing senior stakeholders and translating business requirements into technical language.
5. Strategic, tactical, and operational thinking capabilities.
6. Experience in managing end-to-end digital/IT project life cycles with multiple stakeholders.

1. Leadership and team development
2. Project management
3. Stakeholder management
4. Strategic thinking
5. Technical translation of business requirements
6. Collaboration and communication

15+ years of hands-on experience in retail system design, delivery, and support, with a preference for experience in luxury retail environments.

Chanel offers a collaborative and inclusive workplace culture that nurtures personal growth and values diversity, complementarity, and effectiveness.

Chanel is dedicated to fostering an inclusive culture that encourages personal growth and collective progress. The company values the unique perspectives and experiences of its employees, believing that diversity enhances team effectiveness.