Chanel Head of Customer and Client Strategy

Hong Kong • China

Monday, November 24, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to fostering a collaborative and inclusive work environment, where diverse perspectives are valued and encouraged.

1. Develop and execute a comprehensive customer strategy to drive long-term client growth and retention.
2. Define and implement segmentation strategies aligned with brand and business objectives.
3. Design and guide customer journey frameworks from a persona-based perspective to support regional markets.
4. Analyze customer insights and feedback to enhance satisfaction and loyalty.
5. Drive the adoption of processes and technologies for effective client data management and analytics.
6. Enhance data and insight capabilities to enable holistic customer touchpoint analysis.
7. Create customer engagement frameworks tailored to targeted audience journeys.
8. Collaborate on the development of gifting, event strategies, and loyalty programs across regions.

1. Extensive experience in strategic and business insights within the luxury beauty industry.
2. Strong business acumen with the ability to develop and implement client strategies.
3. Proven expertise in leveraging data analytics for actionable strategies.
4. In-depth understanding of the regional customer landscape.
5. Strong influencing and stakeholder engagement skills.

1. Strategic visioning and innovative thinking.
2. Human-centered design thinking with a focus on digital and data.
3. Program management and change leadership.
4. Collaborative leadership and team development.
5. Stakeholder engagement and influencing.

Extensive experience in strategic customer and client insights within the luxury beauty industry, with a focus on data-driven decision-making and client strategy development.

Chanel offers a rich brand legacy, opportunities for leadership collaboration, talent development, and a supportive, inclusive culture. Employees have access to resources and infrastructure to support their professional growth.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, fostering a diverse and effective team environment.