Chanel Head of Cross-Functional Domain Operations

Paris • France

Monday, August 11, 2025

Chanel, a distinguished name in luxury fashion, was established by Gabrielle Chanel in the early 20th century. Renowned for its high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, perfumes, cosmetics, skincare, jewelry, and watches, Chanel is synonymous with ultimate luxury and exceptional craftsmanship. The brand, part of a broader conglomerate of specialized suppliers and artisans, remains committed to innovation and excellence, placing creativity at the core of its values.

1. Lead a team of experts and leads across cross-functional operations within the IT Clients, Sales, and After-Sales domain.
2. Define and implement domain architecture in collaboration with functional teams and Tech Engineering.
3. Establish a robust Quality Assurance practice to ensure stable and business-aligned tools.
4. Manage data flows to enhance service delivery in partnership with Business Performance and Data Management teams.
5. Identify synergies within the domain to optimize practices, tools, and methods.
6. Align cross-functional operations with methodological frameworks set by Tech Engineering.
7. Elevate organizational maturity in system architecture and integration for Client, Sales, and After-Sales systems.
8. Ensure the design and delivery of sustainable solutions meeting Chanel's standards and market best practices.
9. Develop and implement a strategic plan for cross-functional practices.
10. Regularly report risks and align with domain strategy.

1. Bachelor's degree in Computer Science or equivalent.
2. Over 10 years of experience in a similar role, preferably within luxury or retail sectors.
3. Proven team management skills with operational leadership of internal teams.
4. Experience managing external partners.

1. Fluency in English.
2. Strong analytical and synthesis skills.
3. Ability to manage priorities and workload effectively.
4. Excellent communication skills with business and technical stakeholders.
5. Knowledge of integration models (iPaaS, ESB, API Management, ETL, etc.).
6. Understanding of service-oriented architectures (SOA) and cloud solutions (SaaS, PaaS, IaaS).
7. Proficiency in Quality Assurance concepts and tools.

Over 10 years in a similar role, with successful experience in the luxury or retail sector being advantageous.

Bachelor's degree in Computer Science or equivalent.

Chanel offers a dynamic environment fostering excellence and personal growth, with opportunities for career advancement and diverse career paths. The company values diversity and is committed to fair treatment of all candidates.

Chanel is an independent creative house that places people at its core, cultivating excellence while encouraging personal development. The brand values the uniqueness of each individual, contributing to the richness of its teams.