Chanel Global Retail Excellence Manager

Neuilly-sur-Seine • France

Wednesday, December 11, 2024

Chanel, a paragon of luxury and sophistication, is renowned for its timeless elegance and innovative spirit. As part of the prestigious fashion conglomerate, Chanel Fragrance & Beauty division is committed to delivering unparalleled client experiences across various channels, including standalone boutiques, department stores, beauty chains, and travel retail. The brand's dedication to excellence is reflected in its meticulous attention to detail and its unwavering commitment to quality.

1. Define and frame the global division's vision on Retail Excellence across all offline distributions while collaborating with the online distribution team to identify synergies.
2. Standardize key performance indicators in collaboration with global finance and retail marketing to ensure consistent tracking and continuous improvement.
3. Review and develop a global recommendation on Standard Operating Procedures to align with the brand's posture and support system requirements.
4. Identify opportunities to streamline retail operations to enhance client focus.
5. Develop and implement a program for the development of Fragrance & Beauty POS managers across all distributions.
6. Partner with Retail Education, HR, and CRM to identify and cultivate critical skill sets for retail staff.
7. Develop and deploy a comprehensive clienteling strategy in collaboration with global Retail Education and CRM teams.
8. Standardize global business briefs for boutique projects, including openings and renovations, and ensure alignment with MPOS and global AD teams.
9. Monitor and provide feedback on new concept results, both quantitative and qualitative, to drive improvements.
10. Stay informed on trends and evolutions in luxury fragrance and beauty retail to inform future concept and experience definitions.

1. 10+ years of experience in Retail and/or Retail Excellence
2. Proven experience in direct team management and project management
3. Ability to synthesize complex business challenges and projects
4. Demonstrated drive and initiative in proposing new ideas and challenging the status quo
5. Excellent relationship management skills to engage internal and regional/market stakeholders

1. Strategic vision development
2. KPI standardization
3. Operational efficiency
4. Leadership development
5. Clienteling strategy
6. Project management
7. Trend analysis

A minimum of 10 years in retail and/or retail excellence, with direct team management and project management experience.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Chanel fosters a culture of innovation, excellence, and elegance. The workplace environment is dynamic and collaborative, encouraging creativity and the pursuit of perfection. Employees are empowered to challenge the status quo and contribute to the brand's legacy of luxury and sophistication.