Chanel General Housekeeping Manager

Paris

Tuesday, January 14, 2025

Chanel is a prestigious luxury fashion brand known for its timeless elegance and innovative designs. The company is committed to fostering an inclusive culture that promotes personal growth and collective performance. Chanel values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams.

1. Supervise all operational housekeeping and laundry services under the guidance of the Hospitality Manager.
2. Develop and update cleaning procedures and usage of maintenance, hygiene, and safety products.
3. Coordinate, supervise, and control site maintenance performed by external providers.
4. Manage stocks and supplies, including maintenance products and linens (ordering, inventory, distribution).
5. Ensure quality, cleanliness, organization, and general appearance of various spaces.
6. Participate in purchasing and stock management related to site maintenance and control invoices and expenses.
7. Ensure guest safety and comfort, and handle service requests courteously and efficiently.
8. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
9. Advise the Hospitality Manager on specialized intervention needs.
10. Participate in drafting specifications for cleaning and maintenance service tenders.
11. Monitor daily services and attend monthly activity meetings.
12. Coordinate with the Hospitality Manager to manage events on-site, adhering to Chanel standards and safety regulations.
13. Contribute to the development of operational and investment budgets to ensure high service and maintenance levels.
14. Train and monitor cleaning service teams to maintain high-quality standards.
15. Organize team schedules, conduct briefings, and distribute tasks equitably.
16. Manage budget and operations related to maintenance and laundry.
17. Identify technical anomalies and ensure their resolution by the technical service.

1. Degree in hotel management or related field (Bac+2 to Bac+5).
2. Successful experience in managing services in luxury establishments.

1. Familiarity with managing and supervising various service providers.
2. Ability to adapt to a multidisciplinary team in a demanding environment.
3. Excellent interpersonal skills, autonomy, and strong housekeeping knowledge.
4. Discretion, humility, and rigor.
5. Dynamic with a sense of service, responsibility, and strong listening and adaptability skills.
6. Proficiency in office tools and strong writing skills.
7. Fluent in English.

Experience in managing services within luxury establishments.

Degree in hotel management or related field (Bac+2 to Bac+5).

Chanel promotes an inclusive culture that encourages personal development and collective performance. The company values diversity and the unique contributions of each team member, fostering a complementary and effective work environment. The role is based in Paris, a city renowned for its fashion and luxury industries.