Chanel Fragrance & Beauty Boutique Director

Santa Clara • USA

Friday, April 18, 2025

Chanel, a revered name in the luxury fashion industry, is synonymous with elegance, innovation, and timeless style. As part of a global network, Chanel offers a unique work environment that fosters personal growth and professional development. The brand is committed to creating an inclusive culture that values diversity and encourages employees to contribute to collective progress. Chanel is dedicated to nurturing talent and providing opportunities for individuals to excel in their careers.

1. Lead and develop boutique staff with a focus on succession planning and career development.
2. Create and drive development plans, overseeing the annual review process for all store employees.
3. Coach and support the boutique team to elevate their skills and expertise.
4. Facilitate regular team communication sessions to ensure seamless communication of promotional activity and corporate initiatives.
5. Recruit, attract, and retain talent for all positions, including freelancers.
6. Ensure a consistent and effective onboarding experience for new hires.
7. Foster a positive working environment that encourages diversity and collaboration.
8. Play an active role on the sales floor to lead by example.
9. Develop relationships with internal Fashion Boutique personnel and external vendors.
10. Provide a unique and memorable in-store and after-sales experience.
11. Model brand image expectations and maintain visual merchandising standards.
12. Achieve overall sales objectives and drive sales performance.
13. Utilize client data to retain, recruit, and grow client return rates.
14. Manage stock levels and communicate with corporate regarding any issues.
15. Oversee operational tasks and monitor store expenses.
16. Support loss prevention and manage risk management processes.
17. Optimize staff scheduling to ensure superior customer service.

1. Minimum of 7 years of leadership experience.
2. Bachelor’s degree preferred.
3. Ability to handle multiple tasks and meet tight deadlines.
4. Ability to lift 20 lbs. and stand for extended periods of time.
5. Flexible schedule with the ability to work late nights, weekends, and some holidays.

1. Ability to thrive in a team environment and work collaboratively.
2. Understanding of and passion for client experience.
3. Excellent communication skills.
4. Foreign language skills preferred but not required.
5. Passion for the House of Chanel and its offerings.
6. Curiosity and desire to learn and grow professionally.

A minimum of 7 years of leadership experience is required, preferably in a luxury retail environment.

Bachelor’s degree preferred.

The anticipated base salary range for this position is $87,500 through $121,800. Additional compensation includes bonus potential and other variable pay components.

Chanel offers a comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off policies, 401K, healthcare offerings, life insurance, and more.

Chanel is committed to fostering a diverse and inclusive workplace where employees can thrive. The company values respect, empathy, and dignity for all, and encourages employees to contribute to and learn from their communities. Chanel also supports sustainability efforts and cultural engagement through various initiatives and partnerships.