Chanel Fragrance & Beauty Boutique Director

Charlotte USA

Friday, January 24, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the esteemed Chanel family, employees are immersed in a culture that values diversity, creativity, and personal growth. The brand is committed to fostering an inclusive environment where each individual's unique perspective contributes to the collective success of the team. Chanel is a private company that prides itself on creating conditions for employees to excel and feel fulfilled, offering a unique work environment that encourages understanding of the brand and its business.

1. Lead and develop boutique staff with a focus on succession planning and career development.
2. Create and implement development plans, oversee annual reviews for all store employees.
3. Coach and support the boutique team to elevate their skills and deliver exceptional client experiences.
4. Facilitate regular team communication sessions to ensure seamless information flow.
5. Address and resolve employee issues professionally, partnering with HR as needed.
6. Recruit, attract, and retain talent for all team positions, including freelancers.
7. Ensure a consistent and effective onboarding experience for new hires.
8. Foster a positive working environment that encourages diversity and mutual respect.
9. Lead by example on the sales floor, ensuring a welcoming boutique environment.
10. Assume overall leadership responsibility for the boutique and act as the ultimate decision maker.
11. Drive sales with an omni-channel mindset, collaborating with fashion boutiques and Chanel.com.
12. Develop relationships with internal and external stakeholders in the market.
13. Provide a unique and memorable in-store and after-sales experience for every client.
14. Foster a culture of relationship-building and personalized client experiences.
15. Address and resolve client situations according to company philosophy and standards.
16. Model brand image expectations and maintain visual merchandising standards.
17. Achieve sales objectives using all available levers, including products, services, and events.
18. Utilize client data to retain, recruit, and grow client return rates.
19. Develop business initiatives to grow the client base and drive sales.
20. Maintain awareness of industry trends, local trends, and competitive activity.
21. Manage stock levels and communicate issues to corporate.
22. Oversee operational tasks in partnership with the Assistant Manager.
23. Monitor store expenses and maintain operating budgets.
24. Support loss prevention and risk management efforts.
25. Optimize staff scheduling to ensure superior customer service and drive sales.

1. Minimum of 7 years of leadership experience.
2. Bachelor’s degree preferred.
3. Ability to handle multiple tasks and meet tight deadlines.
4. Ability to lift 20 lbs. and stand for extended periods.
5. Flexible schedule with availability for late nights, weekends, and holidays.

1. Strong leadership and team development skills.
2. Excellent communication skills.
3. Understanding of and passion for client experience.
4. Ability to thrive in a team environment and work collaboratively.
5. Curiosity and desire to learn and grow professionally.

A minimum of 7 years in a leadership role, preferably within the luxury retail sector, with a proven track record of team development and sales achievement.

Bachelor’s degree preferred.

The anticipated base salary range for this position is $85,000 to $105,000, with additional variable pay components including bonus potential.

Comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, life insurance, and more.

Chanel is dedicated to fostering a workplace culture that emphasizes diversity, inclusion, and personal growth. The company encourages employees to engage with their communities and supports initiatives in sustainability, arts, and culture. Chanel's commitment to its employees is reflected in its support for professional development and its inclusive and respectful work environment.