Chanel Flagship Boutique Director

Zurich • Switzerland

Friday, December 19, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for personal and professional growth within a dynamic and inclusive environment. The brand is committed to fostering a culture that celebrates diversity and empowers its employees to excel in their roles.

1. Lead and inspire a team of approximately 50 individuals to achieve and exceed performance targets in the Fashion and Watch & Jewelry sectors.
2. Establish a world-class service and selling culture, ensuring exceptional client experiences.
3. Oversee key operational areas including buyings, sales development, operations, after-sales, learning, visual merchandising, and client engagement.
4. Develop and implement strategic business initiatives in alignment with the brand's vision and strategy.
5. Foster a positive and collaborative working environment, encouraging diversity, mutual respect, and teamwork.
6. Communicate Chanel's aesthetic vision to clients, ensuring the boutique's assortment aligns with global and regional guidelines.
7. Embody the Chanel Client relational promise, guaranteeing an ultimate luxury experience.
8. Coach and inspire boutique staff to deliver elevated client experiences and build client loyalty.

1. Minimum of 10 years of experience in sales management.
2. At least 5 years of shop floor experience within the luxury industry.
3. Proven leadership skills with a focus on people management and continuous improvement.
4. Fluency in English, with proficiency in German preferred; French is a plus.

1. Strong leadership and team management capabilities.
2. Excellent communication and interpersonal skills.
3. Ability to thrive in a dynamic, fast-paced environment.
4. Passion for luxury fashion and client experience.
5. Creative problem-solving and strategic thinking.

A minimum of 10 years in sales management, with at least 5 years of experience on the shop floor within the luxury industry.

Chanel offers a competitive benefits package, including opportunities for professional development and growth within the company.

Chanel is dedicated to creating an inclusive and empowering workplace culture that values diversity and encourages personal and professional growth. The company fosters a collaborative environment where innovation and creativity are celebrated.