Chanel Fashion Learning Partner

Zurich • Switzerland

Monday, December 1, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of a prestigious conglomerate, Chanel offers a dynamic and enriching work environment where creativity and excellence are at the forefront. The brand is committed to fostering talent and empowering its employees to embody the unique spirit of Chanel.

1. Oversee local learning activities for the Zurich Flagship boutique and seasonal boutiques.
2. Develop the expertise of Fashion Advisors to exceed client expectations.
3. Plan and deliver face-to-face and digital training sessions.
4. Adapt training programs to reflect local client needs and the brand's vision.
5. Collaborate with the Regional Learning Manager and Boutique Manager to deliver impactful training programs.
6. Enhance client engagement through tailored learning content and tools.
7. Coordinate and implement learning programs and materials within boutiques.
8. Prepare and facilitate training sessions for collections and onboarding.
9. Adapt global and regional learning strategies to boutique needs.
10. Gather and communicate feedback to the Regional Fashion Learning team.
11. Define and implement a learning plan in collaboration with Sales Managers.
12. Organize and maintain a learning calendar.
13. Contribute to action plans for continuous improvement of client experience.
14. Develop KPIs to measure the effectiveness of learning initiatives.
15. Promote the use of digital tools for learning.
16. Engage boutique expertise to enrich learning sessions.
17. Oversee and support the integration of new team members.
18. Provide on-the-floor support and organize individual coaching sessions.

1. At least 5 years of experience in the retail environment, preferably in learning and development.
2. Fluency in German and English.
3. High level of trustworthiness, integrity, and ethics.
4. Decisive and performance-oriented.

1. Excellent communication skills both one-on-one and in groups.
2. Strong organizational skills.
3. Team-oriented with a collaborative approach.
4. Deep understanding of client experience enhancement.
5. Ability to transmit the Chanel Difference.
6. Proficiency with digital tools such as Office Suite and LMS.

A minimum of 5 years in a retail environment, with a focus on learning and development.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a collaborative work environment that values creativity and innovation.

Chanel's workplace culture is deeply rooted in its history and heritage, emphasizing authentic communication and a service mindset. The brand fosters a team-focused environment where collaboration and creativity are encouraged, and employees are empowered to create meaningful, inclusive client experiences.