Chanel Fashion Events & VIP Client Experience Manager

Chanel is an independent French luxury house renowned for couture, ready-to-wear, accessories, fragrance and beauty. The brand is synonymous with meticulous craftsmanship, timeless design and discreet exclusivity; as an employer it combines creative heritage with global retail and clienteling operations across key luxury markets.

1. Define and execute the fashion events strategy and VIP client (VIC) programming for Switzerland, ensuring alignment with global brand initiatives and seasonal product launches.
2. Plan and deliver high-touch runway presentations, private viewings, trunk shows, client salons and experiential activations, from concept through onsite execution and post-event follow-up.
3. Curate VIP guest lists and manage personalised invitations, RSVPs, seating and hospitality to deliver an exceptional client journey and reinforce long-term loyalty.
4. Coordinate cross-functionally with Retail, CRM, Marketing/Communications, PR and Creative teams to integrate merchandising, storytelling and press initiatives into events.
5. Select and manage external suppliers (production, catering, AV, talent), negotiate vendor contracts and control event budgets to achieve commercial and brand objectives.
6. Lead onsite teams and external crews, oversee run-of-show, risk management and client concierge services to guarantee flawless execution and brand-standard presentation.
7. Measure event performance and VIP engagement through post-event reporting, qualitative client feedback and KPI tracking; propose optimisations to increase retention and spend.

1. Proven background in luxury fashion, hospitality or high-end events management with demonstrable success producing VIP-facing activations.
2. Strong clienteling sensibility, exceptional interpersonal skills and a service-first mindset suited to high-net-worth clientele.
3. Excellent organisational capability, attention to detail and the ability to manage multiple complex projects and stakeholders simultaneously.
4. Commercial acumen with experience managing event budgets, negotiating supplier contracts and delivering measurable ROI.
5. Flexibility to work irregular hours, including evenings and weekends, and to travel within the region as required.

1. Luxury events production
2. VIP clienteling and hospitality
3. Budget management and vendor negotiation
4. Project and stakeholder management
5. Event logistics and onsite operations
6. Post-event reporting and KPI analysis
7. Fluent client communication and presentation skills

Typically 5+ years delivering high-profile events or VIP client programmes within luxury fashion, premium hospitality or experiential marketing, with direct responsibility for end-to-end event delivery and cross-functional coordination.

Bachelor’s degree or equivalent in events management, hospitality, marketing, communications or a related discipline; relevant professional training in event production or luxury retail is advantageous.

Chanel fosters a culture of refined excellence where craftsmanship, discretion and creative rigour guide daily work. Teams operate in a collegial, detail-oriented environment that prizes aesthetic integrity, client confidentiality and international collaboration.