Chanel Fashion Advisor

Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories and fragrances. The brand operates a global network of boutiques and flagship stores and is recognised for uncompromising craftsmanship, creativity and an exacting standard of client service. As an employer, Chanel emphasises talent development, product mastery and discreet, personalised customer experiences.

1. Deliver an elevated, bespoke client experience consistent with Chanel’s brand standards; build and nurture long-term relationships with clients through proactive outreach and personalised service.
2. Achieve and exceed individual and boutique sales targets through consultative selling, product storytelling and strategic upselling.
3. Maintain expert product knowledge across categories (ready-to-wear, accessories, leather goods, beauty) and communicate technical and heritage details with authority.
4. Execute merchandising directives and maintain visual standards to present the boutique and product displays at a luxury level.
5. Manage client records and activity using the boutique CRM and POS systems; ensure accurate transaction processing and follow-up.
6. Coordinate appointments, private viewings and client events in collaboration with the boutique team and management.
7. Support stock management, inventory controls and receiving processes while adhering to loss-prevention procedures.
8. Participate in training, brand initiatives and seasonal campaigns to maintain up-to-date product and service proficiency.

1. Proven experience in luxury retail or high-end customer-facing sales, preferably within fashion, leather goods or accessories.
2. Demonstrated track record of meeting sales targets and delivering exceptional client service.
3. Polished professional presentation and the ability to represent an iconic luxury brand with discretion and cultural sensitivity.
4. Flexible availability including weekends and evenings, with a client-first approach to scheduling.
5. Authorized to work in Switzerland.

1. Clienteling and relationship management
2. Consultative selling and upselling
3. Visual merchandising and boutique presentation
4. CRM and point-of-sale (POS) proficiency
5. Strong communication and interpersonal skills
6. Attention to detail and adherence to brand standards

Typically 1–3 years of progressive experience in luxury retail or premium consumer sales; prior boutique or flagship store experience preferred.

High school diploma or equivalent; vocational training in fashion, retail or luxury services is advantageous.

Chanel cultivates a refined, creative workplace where respect for craftsmanship and heritage is paramount. Teams operate with professionalism and attention to detail, and employees are encouraged to develop product expertise and long-term client relationships within a supportive boutique environment.