Chanel E-commerce Operations Coordinator Intern

Paris • France

Monday, March 17, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the global conglomerate, Chanel offers a dynamic work environment that fosters creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within its diverse and inclusive workplace.

1. Coordinate e-commerce operations to ensure seamless order execution by liaising with various teams and monitoring both physical and IT processes.
2. Communicate effectively with operational teams including customer service, logistics, supply chain, merchandising, IT, and finance.
3. Handle disputes and manage returns efficiently.
4. Strengthen the connection between EU headquarters and international colleagues.
5. Maintain omnichannel activities across more than 20 boutiques in 8 countries.
6. Manage e-commerce campaigns and critical periods, such as year-end.
7. Develop and implement forecasting and Sales and Operations Planning (S&OP) models.
8. Manage relationships with carriers and monitor delivery performance, including handling transport disputes.
9. Analyze e-commerce data to address specific business needs and propose improvements.
10. Prepare reports to support continuous improvement initiatives.
11. Ensure the website functions optimally with each update and test new features, suggesting enhancements.

1. Pursuing higher education (BAC+4 / BAC+5) in engineering or business, with a focus on logistics or a related field.
2. Demonstrated interest in e-commerce, operations, or supply chain.
3. Previous professional experience in a related area.

1. Dynamic and organized with excellent interpersonal abilities.
2. Strong analytical and synthesis skills.
3. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
4. Professional proficiency in English; knowledge of another European language is advantageous.

Some professional experience in e-commerce, operations, or supply chain is required.

Pursuing higher education (BAC+4 / BAC+5), ideally in engineering or business school.

Chanel offers a nurturing environment that emphasizes personal growth and collective performance, valuing the unique contributions of each team member.

Chanel is dedicated to fostering an inclusive culture that supports personal development and enhances team effectiveness. The brand values diversity and encourages applications from individuals who can contribute to the Maison's success.