Chanel E-Commerce Customer Service Assistant

Chanel, a revered name in luxury fashion and beauty, is part of a prestigious conglomerate renowned for its commitment to excellence and innovation. As an employer, Chanel offers a dynamic environment that fosters creativity and professional growth, ensuring that each team member contributes to the brand's storied legacy.

1. Manage and resolve e-commerce customer cases, including drafting responses for complex issues and validating written communications.
2. Coordinate with internal services to ensure timely processing of customer inquiries.
3. Update customer service procedures on SharePoint to enhance service quality and optimize response times.
4. Participate in weekly meetings to identify areas for improvement and track the implementation of these actions.
5. Prepare weekly reports for the market and import customer cases into the ERP system.

1. Degree from a business school or university.
2. Recognized for precision, strong writing, and interpersonal skills.

1. Curiosity and creativity with a keen eye for detail and aesthetics.
2. Proficiency in Office 365 and Microsoft Office Suite (Excel, Word, PowerPoint).
3. Ability to work in a demanding environment with strong organizational skills.
4. Proactive and solution-oriented mindset.

Experience in customer service or e-commerce environments is preferred.

Degree from a business school or university.

Chanel offers an inclusive culture that promotes personal development and collective performance, valuing the unique contributions of each individual.

Chanel prides itself on cultivating an inclusive workplace culture that values diversity and encourages personal and professional growth. The brand believes in the power of individual uniqueness to enhance team diversity, complementarity, and effectiveness.