Chanel E-Commerce Customer Service Assistant

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the Chanel family, employees are immersed in a culture that values creativity, diversity, and excellence. Chanel is a subsidiary of the larger conglomerate, which includes other distinguished brands, offering a rich environment for professional growth and development.

1. Manage and resolve e-commerce customer cases, including drafting responses for complex inquiries and validating written communications.
2. Coordinate with internal services to ensure timely processing of customer requests.
3. Update customer service procedures on SharePoint to enhance service quality and optimize response times.
4. Participate in weekly meetings to identify areas for improvement and track the implementation of solutions.
5. Prepare weekly reports for the market and import customer cases into the ERP system.

1. Degree from a business school or university.
2. Recognized for precision and strong written and verbal communication skills.

1. Proficiency in Office 365 and Microsoft Office Suite (Excel, Word, PowerPoint).
2. Curiosity, creativity, and agility.
3. Attention to detail and aesthetic sensibility.
4. Organizational skills and proactive mindset.

No specific experience required, but a background in customer service or e-commerce is advantageous.

Degree from a business school or university.

Chanel offers an inclusive culture that supports personal growth and collective performance, emphasizing the unique contributions of each team member.

Chanel fosters an inclusive and dynamic work environment where creativity and individuality are celebrated. The company values the diverse perspectives and talents of its employees, contributing to the brand's enduring success and innovation.