Chanel E-Business Junior Manager

Mexico City • Mexico

Thursday, December 12, 2024

Chanel, a paragon of luxury and elegance, is a globally renowned fashion house celebrated for its timeless designs and innovative spirit. As part of the esteemed luxury conglomerate, Chanel offers an unparalleled work environment that fosters creativity and excellence. Employees are encouraged to embody the brand's values of sophistication and innovation, contributing to its legacy of prestige and influence in the fashion industry.

1. Oversee and manage e-commerce channels and key areas of e-commerce operations.
2. Assist the E-Business Senior Manager to enhance productivity and ensure seamless digital channel activations.
3. Follow up on e-commerce operations and orchestrate campaigns across digital touchpoints.
4. Ensure seamless catalog execution, including activation and discontinuation.
5. Drive e-merchandising excellence and localization for digital channels.
6. Execute e-commerce activation projects and run features follow-up and testing within digital channels.
7. Manage personalization, A/B testing, and UX analytics.
8. Oversee online appointment booking management and other site services, such as Store Locator.
9. Monitor boutique projects and partner with the Client Care team to resolve platform issues.
10. Ensure website functionality aligns with customer and business needs.
11. Support in preparing business cases for new channel openings.

1. Bachelor’s degree in Business Management, Marketing, IT, or related field.
2. 3 to 5 years of proven experience in e-commerce, preferably in D2C; experience with marketplaces is a plus.
3. Fluency in Spanish and English.

1. Excellent leadership, communication, and negotiation skills.
2. Strong problem-solving abilities and decision-making skills.
3. Ability to work under pressure and meet tight deadlines.
4. Familiarity with e-commerce platforms; experience with marketplace platforms is a plus.
5. In-depth knowledge of online marketing, web analytics, and social media.
6. Strategic thinking with strong organizational and planning skills.
7. Keen attention to detail.

3 to 5 years of proven experience in e-commerce, preferably in direct-to-consumer (D2C) environments. Experience with marketplaces is advantageous.

Bachelor’s degree in Business Management, Marketing, IT, or a related field.

Chanel offers a comprehensive benefits package that includes health insurance, retirement plans, and exclusive employee discounts on luxury products.

Chanel's workplace culture is defined by a commitment to excellence, creativity, and innovation. Employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and sophistication. The company values diversity and inclusivity, fostering a collaborative and dynamic work environment.