Chanel Digital Marketing Operations Specialist

New York USA

Monday, January 27, 2025

Chanel, a paragon of luxury and elegance, is renowned not only for its iconic fashion and beauty products but also for its commitment to fostering an inclusive and dynamic workplace. As part of a prestigious global conglomerate, Chanel offers employees the opportunity to contribute to a brand that values diversity, creativity, and innovation. The company is dedicated to nurturing talent and providing a supportive environment where individuals can thrive and grow professionally.

1. Develop and execute comprehensive direct mail plans, including campaign launches and loyalty initiatives.
2. Optimize sampling strategies to align with business goals and ensure inventory readiness.
3. Participate in monthly forecast meetings with cross-functional teams to support campaign execution.
4. Oversee forecasting processes to ensure alignment with budgets and timelines.
5. Manage inventory files and coordinate direct mail delivery schedules.
6. Audit product setups for accurate SKU representation and inventory availability.
7. Drive creative production for mailer collateral by coordinating with partners.
8. Analyze direct mail and sampling performance to optimize future efforts.
9. Serve as the key liaison for email marketing campaigns, ensuring timely asset delivery and campaign launches.
10. Conduct QA checks across devices to ensure accurate rendering and functionality.
11. Track project roadmaps and manage timelines and follow-ups.

1. Minimum of 2 years of experience in digital marketing, operations, or project management.
2. Experience in retail or luxury goods is preferred.
3. Bachelor’s degree in Marketing, Communications, or a related field is preferred but not required.

1. Exceptional organizational and project management skills.
2. Advanced proficiency in Excel, including VLOOKUP and pivot tables.
3. Proficiency in CRM and data platform tools; Salesforce experience is a plus.
4. Detail-oriented with strong critical thinking and problem-solving skills.
5. Excellent communication and interpersonal skills.

A minimum of 2 years of experience in Digital Marketing, Operations, or Project Management, ideally within the Retail or Luxury Goods sectors.

Bachelor’s degree in Marketing, Communications, or a related field is preferred but not required.

The anticipated base salary range for this position is $58,200 through $90,000. Additional forms of variable pay may include bonus potential, benefits, and/or perks.

Chanel offers a comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, and various insurance options.

Chanel is deeply committed to creating a workplace culture that champions diversity, inclusion, and sustainability. The company encourages employees to engage with their communities and supports personal and professional growth through various initiatives and programs. Chanel's dedication to arts and culture, as well as its philanthropic efforts through Fondation Chanel, reflect its broader commitment to societal impact and cultural engagement.