Chanel Digital and Client Engagement Director

Hamburg • Germany

Friday, January 31, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and innovative spirit. As part of a prestigious conglomerate, Chanel offers a unique working environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of inclusivity and personal growth, ensuring that each team member contributes to the collective success of the organization.

1. Adapt and implement the company's digital strategy to align with local business needs and provide valuable market insights.
2. Lead and inspire the Digital and Client Engagement team to achieve optimal performance and growth.
3. Coordinate interactions with key stakeholders across Europe and local markets, including Germany, Austria, Poland, and the Czech Republic.
4. Optimize the omnichannel client experience across Fashion, Fragrance & Beauty, and Watches & Fine Jewelry.
5. Guide the implementation of clienteling tools at the point of sale, offering customized training and in-depth client insights.
6. Analyze data strategically to enhance business performance and drive growth.
7. Enhance brand image across all campaigns on Chanel.com and maximize e-business results.
8. Evaluate brand visibility with e-retail partners, ensuring compliance with internal guidelines.
9. Drive digital projects and contribute to a visionary roadmap by identifying emerging trends.

1. Successfully completed university degree in business economics.
2. Extensive experience in a digital environment with a strong focus on data analytics.
3. Proven leadership experience in a dynamic environment.
4. Demonstrated success in project management.

1. Excellent communication skills in English; proficiency in German is advantageous.
2. Proficiency in digital tools and data management platforms such as MS Office, especially Excel, Salesforce, Adobe, Google Analytics, and Power BI.
3. Ability to inspire and engage colleagues from diverse expertise and backgrounds.
4. Passion for data-driven analysis and strategic planning with a hands-on approach to operational support.

Intensive work expertise in a digital environment with a strong focus on data analytics and leadership experience in a dynamic setting.

University degree in business economics.

Luxurious office environment in Hamburg's Hafencity, extensive digital tools, and remote working options. Individual development opportunities and training, wellbeing programs, six weeks of vacation plus one Wellbeing Day and two days for social volunteering per year.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and contributes to collective progress. The brand values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams.