Chanel Deputy Head of Boutique

Seoul South Korea

Tuesday, January 21, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and unparalleled craftsmanship. As part of a prestigious conglomerate, Chanel offers a dynamic and inspiring work environment where innovation meets tradition. The brand is committed to fostering talent and providing opportunities for professional growth within the luxury fashion industry.

1. Cultivate a deep understanding of Chanel's high-end business strategies, heritage, collections, and craftsmanship to effectively communicate with both team members and clients.
2. Collaborate with the high-end business team to achieve strategic goals and foster partnerships.
3. Attract new clients to high jewelry through in-boutique events and identify potential sales opportunities.
4. Coach the boutique team to enhance confidence and competence in high-end sales.
5. Actively participate in high-end events and ensure the conversion of interest and deposits into final sales.
6. Manage key performance indicators (KPIs) to achieve daily, weekly, and monthly sales targets.
7. Analyze sales objectives and implement action plans to maximize service and sales performance.
8. Enhance the customer and sales share of the Watches & Fine Jewelry category within the boutique.
9. Demonstrate business leadership by managing top-tier clients and providing exemplary customer service.
10. Motivate the boutique team to understand and embody Chanel's vision and mission.
11. Empower the boutique team to exceed customer relationship expectations and achieve business results.
12. Lead collaboration with the fashion team to maximize the effectiveness of the Watches & Fine Jewelry business.
13. Support the Head of Boutique and collaborate with leadership and high-end managers to set future-oriented performance goals.
14. Encourage customer engagement to develop long-term relationships and provide personalized services to VIP clients.
15. Handle customer service and complaints effectively according to guidelines.
16. Maintain up-to-date customer management data and share market insights with WFJ Management.
17. Ensure consistent, superior customer service across the boutique.
18. Drive efforts to generate boutique traffic and expand customer relationships.
19. Maintain the brand's image through product display, boutique facility management, and grooming.
20. Act as a brand ambassador, ensuring the Watches & Fine Jewelry collection and Chanel image are consistently reflected in displays.
21. Collaborate with the local VM team for optimal product displays.
22. Maintain the boutique environment in optimal condition, adhering to company guidelines for professional image and equipment use.
23. Collaborate with the Merchandise team to maintain appropriate stock levels.
24. Share customer feedback with relevant departments.
25. Enhance boutique efficiency through operational management.
26. Plan and review rosters to maximize traffic and transaction patterns in collaboration with the fashion boutique.
27. Implement procedures to prevent theft and security incidents.
28. Ensure all operational procedures comply with company guidelines.
29. Participate in morning briefings and share product knowledge.
30. Communicate with other boutiques and departments for smooth stock movement and utilization.
31. Verify all services and repair procedures related to Watches & Fine Jewelry.

1. Proven experience in luxury retail management, preferably within the high-end jewelry sector.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Proficiency in analyzing sales data and implementing strategic plans.

1. Deep understanding of luxury retail and high-end business strategies.
2. Ability to coach and develop team members.
3. Strong customer relationship management skills.
4. Proficiency in managing KPIs and sales targets.
5. Excellent organizational and multitasking abilities.

A minimum of 5 years of experience in luxury retail management, with a focus on high-end jewelry or similar categories.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Competitive salary package, comprehensive health benefits, and opportunities for professional development within a prestigious luxury brand.

Chanel fosters a culture of excellence and innovation, where creativity and tradition blend seamlessly. The work environment is dynamic and supportive, encouraging employees to grow and excel in their careers while upholding the brand's esteemed heritage.