Chanel Customer Service Project Assistant Intern

Paris France

Thursday, January 23, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of a global conglomerate, Chanel offers a dynamic and international work environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of inclusivity and personal growth, ensuring that each team member contributes to the collective success.

1. Manage the Fashion Europe Customer Service Hotline, facilitating communication between boutiques and other stakeholders.
2. Relay and clarify quality alerts from global teams to boutiques and markets, ensuring comprehension and proper implementation of actions.
3. Contribute to the formalization and harmonization of customer service processes across European boutiques.
4. Maintain and update the Customer Service cockpit, ensuring accurate communication and training for boutiques.
5. Organize and animate the Care & Repair meetings and the 'Vis ma Vie' training sessions for European boutiques.
6. Assist in organizing the European Customer Service seminar in Paris.
7. Update community tools and ensure effective communication of all customer service-related information to boutique teams.
8. Support the project manager in creating training and presentation documents.
9. Monitor and analyze service performance, distributing KPIs to European boutiques and assisting in action plan implementation.

1. Upcoming graduate from a top-tier engineering or business school.
2. Ideally, previous experience in customer service within the luxury sector.

1. Strong analytical skills with proficiency in Excel.
2. Excellent written and verbal communication skills in both French and English.
3. Exceptional interpersonal skills, with the ability to listen and mediate effectively.
4. Proficiency in digital tools and the Microsoft Office Suite, including SharePoint.
5. Ability to work autonomously as well as collaboratively in a team environment.

Ideally, candidates should have previous experience in customer service, particularly within the luxury fashion industry.

Upcoming graduate from a top-tier engineering or business school.

Opportunity to understand and evolve within a complex international matrix environment, gaining insights into the importance of customer service and client experience in the luxury sector.

Chanel is dedicated to cultivating an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from all backgrounds, valuing the perspectives and potential each candidate brings.