Chanel Customer Service Assistant

Paris • France

Thursday, January 9, 2025

Chanel, a beacon of luxury and innovation, is renowned for its timeless elegance and pioneering spirit. As part of a global conglomerate, Chanel operates through three main divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry, with a presence in over 110 countries. The company offers a dynamic and decentralized working environment, providing numerous opportunities for personal and professional growth.

1. Assist the Customer Service Manager in daily operations
2. Welcome local and international clients in-store, ensuring an exceptional service experience during item drop-offs and pick-ups
3. Utilize interpersonal skills to convert dissatisfied customers into loyal patrons
4. Advise clients on appropriate care for various types of items
5. Participate in the operational management of the Customer Service Department, including tracking ongoing repairs, managing computerized repair records, overseeing dispatch to workshops, inspecting returned items, drafting correspondence, and handling phone communications
6. Support minor in-store repairs
7. Facilitate the implementation of the CHANEL&moi program in-store, assisting teams in mastering the communication strategy

1. Currently enrolled in a higher education program in business or management
2. Previous experience in retail or management is preferred

1. Proficiency in English and computer applications
2. Strong interpersonal and communication skills
3. Dynamic and detail-oriented
4. Exceptional customer service orientation

Prior experience in retail, sales, or stock management is advantageous.

Currently pursuing a higher education degree in business or management.

Comprehensive onboarding program including training on Chanel's history and products, opportunities to deepen retail knowledge, and develop communication skills through interaction with various European departments. Participation in events to join a Community of Young Talents and build a professional network.

Chanel values diversity in all its forms and believes that the uniqueness of each individual contributes to the richness of its teams. The company fosters an inclusive environment where creativity and innovation thrive.