Chanel Customer Service Assistant Intern

Paris France

Tuesday, January 28, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless designs and commitment to excellence. As part of the prestigious Chanel family, employees are immersed in a culture that values creativity, innovation, and the highest standards of quality. Working at Chanel offers the unique opportunity to contribute to a legacy of luxury while being part of a dynamic and diverse team. The company is dedicated to fostering talent and providing a nurturing environment where employees can thrive and grow.

1. Serve as the primary point of contact for clients and prospects reaching out to Chanel's Parisian fashion boutiques via phone or email, ensuring an exceptional level of service and advice.
2. Act as a liaison between clients and boutique teams to fulfill customer requests and inquiries.
3. Maintain qualitative and quantitative tracking of client interactions to ensure optimal response times.
4. Master boutique procedures and uphold Chanel's standards for customer experience, including remote sales and after-sales service.
5. Identify sensitive cases and escalate them to the Customer Service Manager of the Boutique Line.

1. Currently enrolled in a higher education program in business or management.
2. Previous experience in a similar role or in the retail sector (sales, stock management, etc.).

1. Strong interpersonal skills with proficiency in both written and spoken French and English.
2. Recognized for organizational skills and attention to detail.
3. Proficient in digital tools (office software, telephony, applications).

A first experience in a similar role or within the retail industry is required.

Pursuing higher education in business or management.

Interns will benefit from an integration program, including training on Chanel's history and products. They will deepen their retail knowledge and enhance communication skills by interacting with various departments across Europe. Participation in events will allow interns to join a Community of Young Talents, building their professional network.

Chanel embraces diversity in all its forms and is committed to treating every application fairly. The company fosters an inclusive environment where the uniqueness of each individual contributes to the richness of the team. Employees are encouraged to express their creativity and are supported in their professional development.