Chanel Customer Service Assistant Intern

Monaco • Monaco

Monday, February 3, 2025

Chanel, a beacon of luxury and innovation, stands as a testament to the visionary spirit of its founder, Gabrielle Chanel. With a legacy steeped in audacity and reinvention, Chanel seamlessly intertwines heritage with modernity. As a global powerhouse with a decentralized structure, Chanel operates through three main divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry, extending its prestigious presence across more than 110 countries. The brand offers a myriad of opportunities for personal and professional growth within its dynamic and diverse environment.

1. Assist the Customer Service Manager in daily operations.
2. Welcome local and international clients, ensuring an exceptional service experience during item drop-offs and pick-ups.
3. Utilize interpersonal skills to convert dissatisfied clients into loyal patrons.
4. Advise clients on appropriate care for various items.
5. Participate in the operational management of the Customer Service department, including tracking ongoing repairs, managing computerized repair records, coordinating dispatches to workshops, inspecting returned items, drafting correspondence, and handling phone communications.
6. Support the execution of minor repairs within the boutique.

1. Currently enrolled in a higher education program in business or management.
2. Previous experience in retail or management is preferred.

1. Proficiency in English and computer applications.
2. Strong interpersonal and communication skills.
3. Dynamic and meticulous with a strong service orientation.

A foundational experience in retail or stock management is advantageous.

Pursuing higher education in business or management.

Interns will receive a comprehensive onboarding program, including training on the history and products of Chanel. Opportunities to deepen retail knowledge and enhance communication skills through interaction with various European services are provided. Participation in events and integration into a Young Talent Community to build a professional network is encouraged.

Chanel celebrates the uniqueness of each individual, fostering a rich tapestry of diversity within its teams. The brand is committed to equitable treatment of all candidates, ensuring a fair and inclusive recruitment process.