Chanel Customer Service Assistant Intern

Cannes • France

Friday, February 7, 2025

Chanel, a paragon of luxury and innovation, stands as a beacon in the fashion industry, renowned for its timeless elegance and avant-garde spirit. As part of a global conglomerate with a presence in over 110 countries, Chanel offers a unique blend of heritage and modernity across its three divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry. The company fosters a decentralized, multinational environment that encourages personal and professional growth, providing a plethora of opportunities for individuals to excel in their careers.

1. Assist the Customer Service Manager in daily operations.
2. Welcome local and international clients, ensuring an exceptional service experience during item drop-offs and pick-ups.
3. Transform dissatisfied clients into loyal patrons through exemplary interpersonal skills.
4. Advise clients on appropriate care for various types of items.
5. Participate in the operational management of the Customer Service department, including tracking ongoing repairs, managing computerized repair records, overseeing dispatch to workshops, inspecting returned items, drafting correspondence, and handling telephone communications.
6. Support the execution of minor in-store repairs.

1. Currently enrolled in a higher education program in business or management.
2. Previous experience in retail or inventory management is preferred.
3. Commitment to ensuring the smooth operation of the store's Customer Service department, including weekend work.

1. Proficiency in English and computer applications.
2. Strong interpersonal and communication skills.
3. Dynamic and meticulous with a strong sense of service.

A foundational experience in retail or stock management is advantageous.

Pursuing higher education in business or management.

Interns will benefit from a comprehensive onboarding process, including training in the history and products of Chanel. Opportunities to deepen retail knowledge and enhance communication skills through interactions with various European services will be provided. Participation in events will allow interns to join a Young Talent Community, fostering professional networking. Chanel values diversity and is committed to equitable treatment of all candidates.

Chanel's workplace culture is one of inclusivity and respect, celebrating the uniqueness of each individual which enriches the team. The company is dedicated to fostering an environment where diversity is embraced and every candidate is treated with fairness throughout the recruitment process.